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Description

Fox Rothschild is seeking a dedicated Client Service Specialist for our fast-paced entertainment group in New York City. Reporting to the chair of Fox Rothschild’s entertainment practice, the successful candidate will be an independent self-starter with a keen eye for detail and prior experience thriving on a high volume/pressure executive/partner desk. This position will provide dedicated legal assistance, administrative support, along with research and correspondence concerning client matters, industry events, travel and activities. The right candidate is highly communicative, personable, confident and possesses a high level of professionalism, and is able to foresee needs and expectations. The Client Service Specialist will have a true opportunity to shine in an administrative role within a law firm entertainment department with a focus in the motion picture, television, streaming, podcast, and live stage spaces.

ESSENTIAL FUNCTIONS:

Attorney Support

+ Provide superior client service by initiating, answering, screening, and conferencing multi-party calls in a precise, courteous, and timely manner and providing other client assistance when needed.

+ Manage busy and changing calendar, including overseeing all call times and deadlines.

+ Prepare summaries, charts (strong experience and ability with excel and word chart software) and spreadsheets to maintain organization of attorney agenda, call lists, itineraries, networking maps, and activities.

+ Work closely with attorneys and clients to ensure seamless and timely communication of information and correspondence.

+ Manage DocuSign and execution of agreements and tracking of deal correspondence.

+ Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with clients and team members to complete assignments.

+ Coordinate attorney travel arrangements, and research (e.g. air travel, event logistics, city hotels/housing, etc. and prepare clear presentations of options, and communicate with third parties and attorney regarding the same. Also assist with client gifting.

+ Prepare client engagement letters, weekly department summary and other department related announcements, email correspondence with clients, internal team members and other third parties, prepare legal documents, memoranda, and correspondence from draft or dictated text. Create, edit, format, and proofread documents, spreadsheets and presentations with the highest level of accuracy and attention to detail.

+ Manage document retention and saving client documents, attorney work product and all related documentation to specific files on the firmwide document software system (imanage).

+ Assist chair of department as primary assignment and provide additional support, back‐up, and PTO coverage for the CSS assigned to the team.

+ Process new business requests by working closely with the New Business Intake Team by opening new matters; preparing and reviewing conflicts submissions; close matters; and create and maintain client case files using appropriate recordkeeping software.

+ Assist in the coordination of client billing using sophisticated software and procedures that may require client-specific instructions; reviewing and releasing of attorney time entries.

+ Manage submission of all expense reimbursements, and related documentation.

Collaboration and Teamwork

+ Work proactively with all team members to accomplish tasks.

+ Collaborate with resources, including Attorney Resource Center, as appropriate to complete projects and tasks.

+ Adhere to all firm policies, procedures, standards and guidelines while maintaining confidentiality.

ADDITIONAL FUNCTIONS:

+ Other related duties, as assigned, including general office related responsibilities.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

+ Associate’s Degree preferred; Bachelor’s Degree a plus; applicable work experience may be considered in lieu of a degree.

Experience:

+ A minimum of five years of experience at a law firm and/or a business and legal affairs department of a company, and interest/knowledge of the film, entertainment, and media industry a plus.

Knowledge, Skills, & Abilities:

+ Ability to effectively gather and summarize data for reports, find solutions to various administrative problems and prioritize work.

+ Must exhibit a high degree of initiative in managing multiple priorities simultaneously in a fast-paced, high-pressure, deadline-driven and detail-oriented work environment utilizing excellent judgment, initiative, decision-making skills and the ability to work independently.

+ Excellent verbal and written communication skills. High level of inter-personal skills required to handle sensitive and confidential situations.

+ Position requires a highly professional demeanor and appearance including possessing poise, tact and diplomacy.

+ Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.

+ Proven proficiency using legal terminology and experience working in related practice area(s).

+ Experience with court/administrative related agency filings and meeting related deadlines.

+ Possess a high level of proficiency using a variety of office equipment including personal computer, telephone, transcription equipment, printer, and copier.

+ Keyboarding skills of 60 wpm or higher required.

+ Must have intermediate-level working knowledge of the MS Office Suite including Outlook, Word, Excel and PowerPoint.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment including, but not limited to computers, telephones, printers, and copiers.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

+ City of New York: $56,875 - $96,460

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (https://www.foxrothschild.com/careers-for-paralegals/compensation-benefits)

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

DISCLAIMER

_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._

_Equal Opportunity Employer - vets, disability_

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.