"Alerted.org

Hotel:

Lexington Embassy Suites

1801 Newtown Pike

Lexington, KY 40511

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s In It For You?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Get Paid When You Need It** – Daily Pay option available.

+ **Invest in Your Future** – 401k plan with company match.

+ **Comprehensive Health Coverage** – Medical, dental, and vision insurance options.

+ **Paid Time Off/Vacation Holiday** **-** Enjoy exclusive Atrium Traveler discounts to explore new destinations.

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Availability: Flexible, AM & PM, Weekends Required

Starting At: $52,000/annual

Join Embassy Suites UK/Coldstream as a Front Office Manager and become the welcoming face of our hospitality team, ensuring an exceptional guest experience from check-in to check-out!

This pivotal role strengthens our commitment to excellence by managing the front desk operations, optimizing guest satisfaction, and driving team performance.

As a key player, collaborate closely with housekeeping, maintenance, and sales departments to streamline hotel operations and enhance service delivery. Embrace the opportunity for professional growth by developing leadership skills and exploring pathways within our global network.

The position offers a unique chance to innovate guest services while maintaining our high standards of hospitality. By cultivating strong relationships with guests and team members alike, you contribute to a positive and inclusive work environment that values diversity and teamwork.

Join us in redefining hospitality, where every interaction makes a difference and career advancement is within reach.

Responsibilities

+ You shall oversee the daily operations of the front office to ensure smooth and efficient service delivery, maintaining high standards of hospitality.

+ We expect you to manage, train, and schedule front office staff, fostering a positive team environment that encourages growth and excellence.

+ You will handle guest inquiries and resolve any issues promptly and professionally, ensuring an exceptional experience for all guests.

+ We require you to implement standard operating procedures for front office tasks, continuously seeking opportunities for improvement.

+ You shall coordinate with other departments to facilitate seamless communication and collaboration, enhancing overall guest satisfaction.

+ We expect you to maintain accurate records and reports, utilizing these insights to make informed decisions and recommendations.

+ You will monitor and evaluate customer feedback, taking proactive measures to address areas of concern and celebrate successes.

+ We require you to stay updated on industry trends and competitor offerings, using this knowledge to enhance our services and competitiveness.

Requirements

+ You must effectively manage and lead the front office team to deliver outstanding guest service, ensuring all interactions meet our high standards.

+ We expect you to handle guest complaints promptly and efficiently, resolving issues with professionalism and maintaining positive relationships.

+ You should implement and monitor efficient check-in and check-out processes, optimizing guest satisfaction and operational flow.

+ Collaboration with other departments is essential to ensure seamless communication and enhanced overall guest experience.

+ You need to develop and maintain standard operating procedures for front office operations that align with company policies.

+ We require you to analyze and report on front office performance metrics, using data-driven insights to improve efficiency and service quality.

+ You are responsible for training and mentoring front office staff, fostering a supportive team environment that encourages professional growth.

+ It is important for you to stay informed about hotel services and local attractions in order to provide accurate information and recommendations to guests.

Skills

+ Team Leadership

+ Conflict Resolution

+ Communication Skills

+ Organizational Skills

+ Problem Solving

+ Time Management

+ Attention to Detail

+ Hospitality Knowledge

+ Crisis Management

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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:** **https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!