• Account Manager

    Robert Half Office Team (Lake Forest, IL)


    Description

    Responsibilities:

    + Responsible for overseeing all locations to ensure that Service Level Agreements and Quality metrics are met in accordance with client objectives.

    + Capture monthly Volume and Quality reports for each location.

    + Monthly meet and partner with client site leadership to discuss Service Level Agreement and Quality results.

    + Partner with client leadership to discuss issues and recommend solutions quarterly.

    + Monitor and approve Labor timekeeping weekly.

    + Conduct Annual Performance Reviews.

    + Maintain procedures and operational structure, evaluate and modify performance measures that are necessary to ensure execution of client objectives.

    + Recommend streamlined workflow procedures and enhancements to existing systems.

    + Define, plan and monitor staffing requirements, work schedules and service objectives in accordance with client goals. Recommend adjustments as necessary.

    + Partner with client to ensure the appropriate and consistent use of metrics and their definitions within the designed Sites.

    + Troubleshoot and resolve non-routine customer complaints, including informing Sr. Account Manager.

    + Hiring, training and evaluating employees in multiple functions; ensure training materials are developed and implemented, and that staff is trained to support the delivery of client products and services.

    + Requirements

    Qualifications:

    + 2 to 3 years progressively responsible work experience managing a large service/operations unit.

    + Demonstrated ability to partner with all levels of management and build strong working relationships.

    + Strong analytical skills to assess operations and process problems and develop appropriate solutions/improvements.

    + Excellent written communication and interpersonal skills;

    + Excellent people management skills, to include coaching and mentoring, and creating a work environment that attracts and retains high performing work teams.

    + Strong team building skills to include, candidate selection.

    + Strong ability to plan, prioritize and successfully execute multiple projects and deliverables with little or no direction.

    + Demonstrated experience in leading remote teams.

    + 1-2 years' experience with Microsoft Office Software (Word, Excel,).

    + Excellent computer skills; spreadsheets applications.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .