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Description

We are looking for a dedicated Patient Access Specialist to join our team in Lewiston, Maine. This is a night shift position 6:30pm to 7:00am 3 days a week. In this long-term contract position, you will play a crucial role in ensuring smooth patient admissions and maintaining compliance with organizational and regulatory standards. This role offers the opportunity to make a meaningful impact by delivering exceptional service and accuracy in a healthcare environment.

Responsibilities:

• Accurately assign medical record numbers (MRNs) and perform medical necessity checks while ensuring compliance with policies and procedures.

• Collect and verify insurance details, process physician orders, and provide clear patient instructions while maintaining a high level of customer service.

• Conduct pre-registration for patients, including obtaining demographic and insurance information, explaining financial responsibilities, and managing payment collections.

• Explain and distribute consent forms, Medicare-related documents, and other patient education materials, ensuring all necessary signatures are obtained.

• Review insurance eligibility responses, select appropriate plan codes, and input benefit information to support billing and collections processes.

• Screen medical necessity using designated software and inform patients of potential non-payment risks, distributing relevant forms and documentation.

• Utilize auditing systems to review accounts for accuracy, correct errors, and provide statistical data to leadership.

• Conduct inbound and outbound calls to gather patient information and address outstanding balances, offering payment plan options as needed.

• Meet assigned point-of-service goals while consistently delivering compassionate and attentive interactions.

Requirements • Proven experience in customer service, preferably in a healthcare or administrative setting.

• Strong administrative skills, including attention to detail and organizational abilities.

• Proficiency in data entry with a focus on accuracy and efficiency.

• Familiarity with insurance verification and collections processes.

• Ability to handle sensitive patient information with discretion and professionalism.

• Excellent communication skills to explain forms and processes clearly to patients.

• Knowledge of medical terminology and compliance standards is an advantage.

• Capability to work independently and as part of a team to meet operational goals.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .