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Description We are looking for a skilled Incident Manager III to join our team in Philadelphia, Pennsylvania. In this long-term contract position, you will play an essential role in overseeing and resolving incidents related to both new and existing products. This position requires collaboration with various operations teams to ensure timely resolutions and adherence to organizational standards. The role also involves working in a 24/7 environment, including weekends and holidays, on an on-call basis.

Responsibilities:

• Monitor and manage incidents to ensure they are identified, prioritized, and resolved in line with organizational standards.

• Conduct thorough root cause analyses for high-severity incidents and provide detailed reports to product owners.

• Collaborate with cross-functional operations teams to facilitate swift and effective incident resolution.

• Maintain accurate incident records and document all actions taken during the resolution process.

• Oversee the adherence to service level agreements (SLAs) and ensure compliance with ITIL processes.

• Utilize monitoring technologies to proactively detect and address potential issues within the system.

• Provide support and expertise in a complex operations environment with over 1,000 servers.

• Participate in on-call rotations, including weekends and holidays, to ensure 24/7 operational coverage.

• Continuously improve incident management practices and contribute to the development of operational best practices. Requirements • Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.

• A minimum of 7 years of experience in the technology industry, with a focus on customer service, incident management, and problem management.

• Strong understanding of ITIL processes and best practices within incident management.

• Proficiency in using monitoring technologies to identify and address system issues.

• Experience working in large-scale, complex environments with over 1,000 servers.

• Excellent communication and coordination skills to work effectively with diverse teams.

• Ability to work in a 24/7 operational environment, including weekends and holidays on an on-call basis.

• Familiarity with production support and service level agreement (SLA) management. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .