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Description We are looking for a motivated and customer-focused Help Desk Analyst I to join our team in Chelsea, Massachusetts. This is a long-term contract position offering an excellent opportunity to grow your skills in IT support and telephony. You will play a key role in assisting with help desk operations, telephony systems, and IT asset management, all while gaining hands-on experience in a collaborative and supportive environment.

Responsibilities:

• Provide first-level technical support for users, resolving computer hardware, software, and network-related issues.

• Assist with the deployment, configuration, and maintenance of PCs, mobile devices, and other IT equipment.

• Support telephony systems, including troubleshooting and maintaining VoIP configurations.

• Manage IT assets, ensuring accurate inventory tracking and efficient equipment allocation.

• Respond to on-call support requests as needed, including occasional weekend availability.

• Travel to nearby office locations to provide onsite IT support when required (mileage reimbursement available).

• Collaborate with team members, including network administrators and project coordinators, to resolve complex technical issues.

• Deliver excellent customer service while addressing user inquiries and escalating issues when necessary.

• Participate in training opportunities to enhance technical skills and stay updated on new technologies. Requirements • Minimum of 2 years' experience in IT support, with exposure to help desk operations and telephony systems.

• Proficiency in troubleshooting Mac and Windows operating systems, including Windows 10 and Office 365.

• Familiarity with VoIP technologies and network printers.

• Hands-on experience with mobile device support and hardware deployments.

• Strong customer service skills with a proactive and positive attitude.

• Ability to work onsite five days a week and travel to nearby locations as required (a personal vehicle is mandatory).

• Willingness to participate in on-call rotations and handle after-hours support requests.

• Demonstrated eagerness to learn and adapt to new technologies, with a preference for candidates in healthcare or government IT environments. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .