• Client Relations Coordinator

    Robert Half Office Team (Towson, MD)


    Description

    We are seeking a proactive and organized Client Relations Coordinator for our clients in the energy sector. You will to handle day-to-day communication, address client needs, ensure satisfaction, and assist with project coordination. The Client Relations Coordinator will work closely with various departments to ensure seamless service delivery and client success.

    Key Responsibilities:

    + Serve as the first point of contact for clients, providing a warm, professional, and helpful experience.

    + Manage client inquiries through phone calls, emails, and in-person interactions, ensuring all requests are handled promptly.

    + Coordinate appointments, deliveries, and meetings between vendors and internal teams.

    + Ensure that all parties have the necessary materials and information prior to meetings or service appointments.

    + Address and resolve service-related issues promptly, acting as a liaison between the client, vendor, and internal teams.

    + Investigate complaints, provide solutions, and ensure follow-up to guarantee client satisfaction.

    + Track recurring issues and suggest process improvements to prevent future problems.

    + Keep accurate and up-to-date records of all client and vendor interactions, service issues, and resolutions.

    + Prepare reports on client feedback, vendor performance, and any issues or delays for internal review.

    + Communicate effectively with internal teams to ensure client expectations are met and vendor services are delivered on time.

    Requirements

    + Knowledge of the energy sector, including renewable energy, oil & gas, utilities, or energy technology, is preferred.

    + 2-5 years of experience in client relations, project coordination, or account management, preferably in the energy or related industries.

    + Strong interpersonal and communication skills, both written and verbal.

    + Detail-oriented with the ability to manage multiple projects simultaneously.

    + Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software.

    + Strong problem-solving skills and the ability to resolve conflicts effectively.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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