• IT Manager, End User Support

    Honeywell (Morris Plains, NJ)


    THE BUSINESS UNIT

    This position is intended to convey to the new, independent company, to be named Solstice Advanced Materials when the separation occurs. This is expected to occur in late 2025 or early 2026.

     

    At Advanced Materials, we are committed to offering the highest value-add specialty solutions in the advanced materials sector. Our goal is to solve our customers' most complex challenges through a robust and innovative product portfolio and by doing so, deliver exceptional value to our stakeholders. We have identified actionable strategies to grow by expanding into new products and markets and through strategic acquisitions, while keeping our top operating margins.

     

    Joining our team means becoming part of an organization which leverages its long-standing reputation to capture growth trends by investing in innovation and manufacturing enhancements and maintaining deep customer relationships.

     

    We foster a collaborative and inclusive work environment that values contributions and supports professional development. With a focus on innovation and sustainability, the team is dedicated to delivering value and making a meaningful impact in advancing our customers' success. Let’s make that impact together.

     

    Solstice Advanced Materials is an industry-leading solutions provider, playing a crucial role in advancing industries worldwide through diverse applications, revolutionary inventions, and pioneering technologies focused on high-growth mega-trends. Our science and technology experts create solutions that help solve our customers' needs today and in the future. Our solutions span across industries, including retail, healthcare and pharma, buildings, manufacturing, and hi-tech. In each of these verticals, we bring deep materials and engineering knowledge, which leads to our customers achieving a reduction in energy consumption, cutting down their carbon emissions, and improving their operational efficiencies.

    THE POSITION

    As an IT Manager: End User Support at Solstice Advanced Materials, you will be responsible for managing and overseeing the end user support process. Your role will involve ensuring the timely resolution of IT issues, providing technical support to end users, and driving continuous improvement in the support services.

     

    You will report directly to our Workplace Employee Experience Leader and work out of our Morris Plains, NJ, Charlotte, NC, or Houston, TX locations on a hybrid work schedule.

     

    In this role, you will play a critical role in maintaining the efficiency and effectiveness of our IT services. You will be responsible for managing the end user support team, coordinating with other IT teams, and driving continuous improvement in support processes.

    KEY RESPONSIBILITIES

    + Manage and oversee the end user support process

    + Ensure the timely resolution of IT issues and minimize the impact on business operations

    + Provide technical support to end users and troubleshoot hardware and software issues

    + Coordinate with other IT teams to resolve complex issues

    + Drive continuous improvement in support processes

    + Provide leadership and guidance to the end user support team

    YOU MUST HAVE

    + Bachelor's degree from an accredited institution in a technical discipline such as Computer Science, Information Technology, or a related field

    + 5+ years of experience in end user support management

    + Experience with Microsoft Technologies like MS copilot

    + Prior experience with ServiceNow

    + Prior experience in infrastructure automation technologies

    + Strong vendor management skills & experience working across geographies

    + Strong knowledge of ITIL framework and best practices

    + Excellent problem-solving and analytical skills

    + Strong leadership and communication abilities

    WE VALUE

    + Master's degree in Computer Science, Information Technology, or a related field

    + ITIL certification

    + Experience in managing a global end user support team

    + Knowledge of IT service management tools

    + Continuous improvement mindset and experience implementing process enhancements

     

    Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.