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PROGRAM CHIEF, CONSUMER AND BUSINESS AFFAIRS, OFFICE OF LABOR EQUITY

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PROGRAM CHIEF, CONSUMER AND BUSINESS AFFAIRS, OFFICE OF LABOR EQUITY

Salary

$114,232.80 - $177,655.44 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

CA1669I

Department

CONSUMER AND BUSINESS AFFAIRS

Opening Date

04/24/2025

Closing Date

5/13/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position/Program Information

EXAM NUMBER

CA1669I

TYPE OF RECRUITMENT

We welcome applications from anyone.

FILING PERIOD

We will be accepting online applications from Tuesday, April 29, 2025, at 8:00 a.m. (PT) until Tuesday, May 13, 2025, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, May 13, 2025, to be accepted.

Who We Are:

The County of Los Angeles serves a demographically and geographically diverse population of more than 10 million residents is the largest employer in Southern California. Employing over 100,000 employees who work in roles as broad as law, civil engineering, public safety, healthcare, and human services, the County operates with an annual budget of nearly $50 billion for the fiscal year 2024-2025. The County is a Fair Chance employer, committed to diversity and inclusiveness in our workforce. We are a diverse economic and cultural hub, driving major elements of the national and world economies.

What We Do:

At the Los Angeles County Department of Consumer and Business Affairs (DCBA), our mission is grounded in equity and economic justice, providing communities across LA County with the tools, resources, and advocacy needed to strengthen their economic wellbeing and foster a fairer, more just future.

The Department is the only local free standing Consumer Protection agency in the State and our resources and areas of assistance have significantly expanded since its establishment in 1975. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of Los Angeles County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. DCBA strives to keep people housed and to mitigate displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensure that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Access Centers. DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation and human trafficking and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrant communities. The Department of Consumer and Business Affairs prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of Los Angeles County.

The Opportunity:

We are seeking qualified candidates to fill a Program Chiefvacancy in the Department of Consumer and Business Affairs'Office of Labor Equity.

The Office of Labor Equity

Since it's establishment in 2020, the Los Angeles County Office of Labor Equity (OLE) has served LA County and its residents by providing the vast workforce with over 35,000 business sites and over 330,000 workers with access to necessary tools to ensure remedy in a timely and effective manner including collaboration with local, state, federal agencies, and community-based organizations. The OLE is spearheading efforts to promote and enforce the County's Labor laws and leading policy and research development with a focus on racial, health, and economic equity and centralizing worker protections including wage enforcement, dispute settlement, outreach, and other relevant programs.

Essential Job Functions

The Program Chief for the OLE will report directly to the Division Deputy Director to ensure quality control in the execution of their respective programs and make recommendations regarding the direction of programs, services, and policies. They will oversee communication and education of the OLE with external and internal partners including cultivating relationships with unions, County agencies, workforce development, immigration services, and agencies with legal and prosecutorial authority to identify solutions for workplace violations and provide comprehensive wrap around services. The key job duties of the Program Chief include but are not limited to:

Program Development and Management

+ Develops and executes a comprehensive suite of programs and advocacy strategies focused on vulnerable workers and addressing business practices that violate worker rights

+ Oversees the development, implementation, and evaluation of strategic solutions to evolving issues surrounding worker protection areas

+ Ensures that their respective programs continue to address the unique challenges faced by underserved populations and promotes equitable outcomes

Team Leadership and Development

+ Provides strong leadership to a team of professionals, fostering a culture of excellence, collaboration, and a deep commitment to serving disadvantaged communities

+ Recruits, trains, and mentors staff, promoting their professional growth and development, particularly in the areas of cultural competence and understanding of systemic barriers faced by marginalized populations

+ Fosters a positive work environment that values diversity, inclusivity, and equal opportunity.

Stakeholder Engagement and Community Partnerships

+ Collaborates with community partners to educate and create a culture of compliance in the County surrounding worker protection laws through establishing and expanding partnerships with both internal and external agencies including with the State, other local jurisdictions, philanthropy groups, nonprofits, industry representatives, and other community members and relevant entities focused on serving disadvantaged communities

+ Actively engages and seeks input from community members to ensure that initiatives reflect their voices and address their concerns effectively

Policy Advocacy and Systemic Change

+ Engages in the Memorandum of Understanding (MOU) and contracts with internal and external agencies to ensure implementation and development of programs that advance worker protections

+ Provides expert guidance and recommendations on policy matters that help advance vulnerable workers in close collaboration with the department's executive team

+ Develops and executes policies and procedures to govern OLE investigations and conducts research to support the analysis and strategy to resolve complex problems in specific areas of worker protections

Requirements

SELECTION REQUIREMENTS:

OPTION 1

Three (3) years of experience at the level of an Administrative Services Manager I* or higher, in the County of Los Angeles supervising staff engaged in assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues.

OPTION 2

Two (2) years of experience as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on consumer protection issues to the management of the Department of Consumer Affairs.

OPTION 3

Five (5) years paid or unpaid experience supervising others in connection with developing and executing comprehensive programs and initiatives. One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy.

SPECIAL REQUIREMENTS INFORMATION

Acceptable classes at the level of Administrative Services Manager I are but may not be limited to: Consumer & Business Affairs Supervisor ** or Legislative Analyst*** or Health Program Analyst I****.

* Experience at the level of Los Angeles County's class of Administrative Services Manager Iis defined as i ndependently performing a full range of difficult to complex analytical assignments and making recommendations on complex issues which directly impact departmental programs and administrative operations, and which may be of a confidential or sensitive nature.

** Experience at the level of Los Angeles County's class ofConsumer & Business Affairs Supervisor is defined as supervising consumer affairs staff engaged in the delivery of department services to the public and providing administrative coordination for specialized consumer protection programs.

*** Experience at the level of Los Angeles County's class of Legislative Analystis defined as c oordinating and participating in the analysis of State and Federal legislative proposals affecting the delivery of local services by major departments of the County of Los Angeles.

**** Experience at the level of Los Angeles County's class of Health Program Analyst I is defined as participating in planning, implementing, administering, and evaluating mental health and public health programs.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Withhold Information

No withholds will be allowed. Required experience must be fully met and clearly indicated on the application on the last day of filling.

Out-of-class will not be accepted for this examination.

Additional Information

EXAM CONTENT:

This examination will consist of multiple choice and/or simulation assessments, weighted100%,covering the following areas:

+ Deductive Reasoning

+ Analyzing Information

+ Empathy

+ Sharing Knowledge and Guidance

+ Management Judgment

+ Management Potential

+ Achievement

+ Responsibility

+ Willingness to Learn

+ Working Relationships

+ Learning Quickly

+ Generating New Ideas

+ Using Time Efficiently

+ Working to High Quality Standards

+ Adapting to Change

Applicants will need to meet the requirements and achieve a passing score of 70% or higher on each weighted test part in order to be placed on the eligible list.

MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected] , [email protected] , [email protected] , [email protected] , [email protected] ([email protected]) and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Please check your email regularly for this important test notification. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Los Angeles County will not consider claims of not viewing or receiving notification to be a

valid reason for late test administration or rescheduling of a test component. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

TRANSFER OF TEST COMPONENTS: If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This examination contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION:

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

Various information can be found on our website athttps://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance." Online practice tests are available at https://www.shldirect.com/en-us/practice-tests .

ELIGIBILITY INFORMATION:

Candidates who passed the assessment(s) are placed on a list in the order of their score group for a period of six (6) months. We will use this list to fill vacancies as they occur.

VACANCY INFORMATION:

The list of successful candidates created from this exam will be used to fill vacancies within the Office of Labor Equity, Department of Consumer and Business Affairs as they occur.

AVAILABLE SHIFT:

Any shift, including evening, nights, weekends and holidays in any area of Los Angeles County and may be subject to transfer at any time.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

SOCIAL SECURITY NUMBER:

Federal law requires that all employed persons have a Social Security number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:

All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

DEPARTMENT CONTACT NAME:

Juan Estrella, Exam Analyst

[email protected]

(213) 712 - 5473

ADA Coordinator Phone Number: (213) 712 - 5473

Teletype Phone: (213) 712 - 5473

Alternate Teletype Phone: (800) 897-0077

California Relay Services Phone: (800) 735-2922

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Revised January 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on your application and this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.

Please be advised that failure to provide the correct information in the application and application supplemental questionnaire may result in disqualification of your application even if you possess the qualifying experience or education.

Please be as specific as possible and include all information as requested. Comments such as "see resume or application" will not be considered as a response.

Please note that all information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

Do you understand the above information and instructions?

+ I understand the above information and instructions.

02

How many years of experience do you have at the level of an Administrative Services Manager I* or higher, in the County of Los Angeles supervising staff engaged in assisting the public in connection with consumer complaints, court procedures, dispute settlement or mediation issues?

+ I do NOT have this experience.

+ Less than three (3) years of experience

+ At least three (3) years of experience

03

For the experience you indicated in question #2, please include the following information:

-Payroll Title

-Employer

-Dates of Employment: From (mm/dd/yy) – To (mm/dd/yy)

-Number of employees you directly supervised

If you do not have experience in this area, please type "NA".

04

How many years of experience do you have as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on consumer protection issues to the management of the Department of Consumer and Business Affairs?

+ I do NOT have this experience.

+ Less than two (2) years of experience

+ At least two (2) years of experience

05

For the experience you indicated in question #4, please include the following information:

-Payroll Title

-Employer

-Dates of Employment: From (mm/dd/yy) – To (mm/dd/yy)

-The area(s) of consultative services provided on consumer protection issues

If you do not have experience in this area, please type "NA".

06

How many years of paid or unpaid experience do you have supervising others in connection with developing and executing comprehensive programs and initiatives?

One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy.

+ I do NOT have this experience.

+ Less than five (5) years of experience

+ At least five (5) years of experience

07

For the experience you indicated in question #6, please include the following information:

-Payroll Title

-Employer

-Dates of Employment: From (mm/dd/yy) – To (mm/dd/yy)

-Number of employees you directly supervised

-Describe your experience including primary job functions and the type of work performed by the staff you supervised

If you do not have experience in this area, please type "NA".

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

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