"Alerted.org

Writes and/or edits technical documentation such as technical specifications, procedure manuals, user manuals, programming manuals, and related technical publications to communicate clearly and effectively technical specifications and instructions to a wide range of audiences as the sole technical writer on the program. Acquires subject knowledge and data by working closely with product developers and observing performance of production methods.

Responsibilities

+ Create comprehensive technical documentation for a wide audience, including product management and software developers

+ Collaborate with the product team to define technical requirements

+ Adhere to documentation plans and schedules

+ Create and maintain operational procedures and manuals

+ Achieve and maintain a strong product knowledge

+ Analyze existing documentation for consistency in tone and style

+ Manage updates and revisions to existing documentation

+ Resolve any reported/ticketed documentation issues

+ Identify new documentation needs or opportunities

+ Conducts technical, style and format peer and in-process reviews of materials

Qualifications

+ 4 years of applicable experience required

+ Minimum 2 years’ experience writing software documentation

+ Experience working closely with engineering and product management teams as part of the development process

+ Experience in project and process management of a documentation set

+ Experience in content management systems and/or help tools

+ Ability and initiative to learn new tools and technologies as required

+ Excellent written and verbal communication skills in English

+ Strong attention to detail, with a keen eye for improving the work of others

+ Able to write in explanatory and procedural styles for multiple audiences

+ US Citizenship required.

Job ID

2025-17011

Work Type

On-Site

Company Description

Work Where it Matters

Pinnacle Solutions, an Akima company, is not just another federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pinnacle Solutions **,** the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders,** Pinnacle Solutions provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers,** Pinnacle Solutions delivers comprehensive services for general construction and renovation, as well as civil and marine construction.

**As a Pinnacle Solutions employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [email protected] or 571-353-7053 (information about job applications status is not available at this contact information).