• Operations Specialist

    Feldco Windows, Siding & Doors (Des Plaines, IL)


    Operations Specialist

     

    We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window and Door Company in the America (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.

     

    Join a company recognized by the Chicago Tribune as one of Chicago's Top Workplaces for the 11th time in 2024!

     

    What can Feldco Offer You?

     

    + Leadership – We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market

    + Growth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets

    + Advancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development

    + Security – We operate profitability and are enhancing the benefits and care of our employees

    + Professionalism – We are investing heavily in quality improvements and establishing industry-best operations

    + Teamwork – We are focused on assisting each other and working together to take care of our customers

    Position Responsibilities:

    + Calling clients to schedule service, measurement and installation appointments.

    + Resolve product or service concerns by clarifying customer’s issues.

    + Open and maintain customer accounts and update I.T. system.

    + Contribute to team results by working closely with field staff and other departments.

    + Receive, assemble, file, and organize job packets.

    + Complete necessary paperwork and data entry to process purchasing.

    + Process on-order and completion payments for services and contracts.

    + Notify Installation Companies of daily work and customer expectations.

    + Answer phones to assist customers when they call.

    Position Requirements:

    + One year of customer service experience.

    + Problem solving capabilities.

    + Excellent communication skills.

    + Ability to multitask.

    + Must be a team player.

    + Must pass background check and drug screen.

     

    Preferred Skill Set

     

    + Entrepreneurial Spirit.

    + Home improvement / construction industry experience, although not necessary.

    Job Information:

    + Hours: 8am to 5pm Monday To Friday; 1 Hr Lunch;

    + Every other Saturday required (will receive additional weekday off when working Saturdays)

    + Location: 1656 Winthrop Dr, Des Plaines, IL 60018

    + Pay Range: $35,360 – $38,896+

    Benefits Offered to Feldco Employees:

    + Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco’s medical plans.

    + Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc.

    + Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses.

    + Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employees

    + Disability Coverage: Employees can enroll in STD and LTD.

    + Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000. We offer Accident, Critical Illness, and Hospital Care coverage

    + Employee Assistance Program

    + Offer identity Theft protection

    + Discount on pet insurance through Fetch

    + 401(k) Retirement Plan: 401(k) with company match

    + PTO and paid holidays