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About Blue Foundry Bank

This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.

In addition, our comprehensive compensation package includes; medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

Position Summary

The Loan Servicing Specialist is responsible for performing a wide range of processing functions to support the accurate and efficient servicing of the organization’s loan portfolio. This role ensures compliance with regulatory requirements and internal policies while delivering exceptional service to internal and external stakeholders.

Key responsibilities include performing all processing functions in the department, including tax escrow management and proof of tax payments, handling insurance policies and disbursements, conducting loan boarding and quality control reviews, processing loan payoffs, and managing the return of documents for paid-in-full loans.

The ideal candidate will have strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Primary Responsibilities

+ The Loan Servicing Specialist performs all processing functions in the department, including tax escrow and proof of tax payments, insurance policies and disbursements, loan payoffs and return documents on paid in full loans

+ Investigates and resolves customer inquiries and disputes on late payments, annual statements, escrow analysis, credit reporting, etc.

+ Preparation and processing of payments to insurance agents for payment on accounts requiring PMI, flood and hazard insurance. Undertakes necessary steps for removal of PMI insurance as required or requested by mortgagor.

+ Updates insurance records and establishes force placed insurance, as needed, on mortgaged properties

+ Processing construction loan advances on the COCC core system

+ Processing loan account modifications

+ Set up automatic funds transfer (ACH and Autopay) for monthly loan payments as requested and authorized by borrower(s) along with resolving returns or rejected items

+ Boarding new Residential and Consumer loans to the COCC core system

+ Verifies data input on newly issued loans for quality control purposes

+ Assists in reviewing various daily and monthly reports including maintenance, unapplied, etc.

+ Assists in special projects and assignments conducted within the department

+ Acts as a teacher to less experienced staff by training and assisting on matters related to various loan servicing functions and training of COCC core system

+ Works with other departments to ensure parallel efficiency to ensure optimum customer service

+ Attend seminars, webinars, meetings and participate in Bank events as needed or upon request

+ Performs other duties as assigned

Position Requirements

+ High School diploma or equivalent

+ Three years’ previous experience in mortgage loan servicing or related area required

+ Equivalent mortgage or real estate related education may offset some, but not all, of experience requirement.

+ Proficient in Microsoft Office 365 Suite

+ Knowledge of bank core systems, COCC preferred

+ Good attention to detail and ability to meet deadlines

+ Strong customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.