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Job Title:

VR App Developer Social Media Support Analyst

Job Description

The VR Social Media Support Analyst role (Onsite in Austin) involves providing reactive engagement and support to developers via social channels. You will work closely with our extended BPO partners, developer support experts, and product subject matter experts to ensure effective communication and problem resolution for developers and creators

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Best Company Culture** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a VR Social Media Support Analyst position at Concentrix is just the right place for you!

As a VR Social Media Support Analyst, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a VR Social Media Support Analyst, you will:

+ Collaborate with internal partners leveraging the right channels and software to listen and monitor social media platforms for developer-related issues

+ Engage with developers by providing timely and accurate responses to developers' queries and issues on social channels, ensuring solutions are effectively communicated.

+ Identify and escalate complex issues to the developer support team or product SMEs when necessary, ensuring a seamless support experience.

+ Participate in training sessions to stay updated on developer support resources, social media engagement strategies, and escalation processes.

+ Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes.

+ Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

+ Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.

+ Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly

YOUR QUALIFICATIONS

+ In addition to resolving to Developers issues candidates must possess a high level of emotional intelligence, attention to detail and understanding of nuance

+ Strong written and verbal communication skills, with the ability to convey technical information clearly and effectively

+ Experience in social media engagement and customer support, preferably in a tech or developer-focused environment.

+ Familiarity with social media platforms and tools for monitoring and engagement.

+ Possess problem-solving skills and a proactive approach to identifying and addressing developer needs.

+ Ability to multitask and work independently in an unstructured environment

+ Willing to work onsite in Austin (in office only)

REQUIREMENTS

+ 18 Years of age or older with a completed High School Diploma or GED required

+ Extensive personal or professional experience with video gaming and social media platforms required

+ Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems required

+ 1 to 3 years of employment experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred

+ Knowledge of gaming and App development on VR platforms

+ Familiarity with gaming or VR related SDK, API, game or App development and coding languages

+ Experience with data management tools including Khoros, Sprinklr, G suite, SQL, Tableau and ticketing models such as Salesforce

+ BA/BS degree preferred

+ Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required

Employment for this position will begin onsite in office starting on day 1 of employment at **11800 Alterra Pkwy** **Austin, TX 78758.** The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 78701 and all candidates must be flexible to change to employment in person onsite at this office in the future.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

+ The base salary for this position is 38/hr, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

+ DailyPay enrollment option to access pay "early," when you want it

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ Health and wellness programs with trained partners to help promote a healthy you

+ A modern, state-of-the-art office setting with advanced technologies and a great team

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

The deadline to apply for this position is 5-19-2025.

Location:

USA Austin 13011 McCallen Pass Bldg D

Language Requirements:

Time Type:

•Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .