• Technical Services Rep

    Actalent (Racine, WI)


    Job Title: Technical Services RepresentativeJob Description

     

    We are seeking a highly customer-focused Technical Services Representative to join our technical services team. This role involves extensive phone-based troubleshooting, providing solutions for water softeners, reverse osmosis systems, and other water treatment products. You will have the opportunity to make a significant impact by supporting our customers and ensuring high-quality service.

    Responsibilities

    + Support customer inquiries via phone and email using technical troubleshooting techniques and offering solutions for water treatment products.

    + Train and demonstrate equipment to internal and external customers and technical support staff, either in-house, at customer locations, or virtually.

    + Perform field start-up of water treatment equipment on-site at customer locations.

    + Prepare and deliver quotations for replacement parts for customers.

    + Participate in product development projects and documentation to improve product quality based on customer feedback.

    + Collaborate with team members across the organization in Engineering, Sales, Operations, etc., to resolve customer issues.

    + Interpret P&IDs, engineering drawings, BOMs, electrical schematics, ladder logic, and technical data for accurate customer support of field questions and solutions.

    + Identify and document non-conformances and root causes of field-related customer issues and implement solutions or corrective actions where appropriate.

    Essential Skills

    + Proficiency in PLC troubleshooting.

    + Strong customer service skills.

    + Ability to read and interpret engineering diagrams and electrical schematics.

    + Experience with reverse osmosis and water softener equipment.

    + Capacity to diagnose issues in PLC code and make minor edits.

    Additional Skills & Qualifications

    + Experience in customer support roles.

    + Knowledge in PLC programming and electrical systems.

    + Familiarity with reverse osmosis and water softener equipment is ideal but not required.

    Work Environment

    This role primarily involves phone-based customer support with minimal travel requirements, around 15-20%. Travel is typically local and occurs once a month or every two months. The team utilizes independent contractors for site services, allowing the in-house team to focus on handling high volumes of phone calls and parts order quote requests. The work environment is collaborative, with opportunities to work alongside other full-time service technicians.

    Pay and Benefits

    The pay range for this position is $31.00 - $36.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Racine,WI.

     

    Application Deadline

     

    This position is anticipated to close on May 12, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.