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Attention!! Seeking a Field Service Technician in the Urbandale Area!!

Job Description

Travel primarily to customers in Latin America to assist with installation, operation, troubleshooting, and maintenance of equipment. Perform start-up and service calls to extruder plants ensuring the equipment is operating properly. Collaborate with two other service technicians, the engineering team, and the assembly team. Respond to service calls for client orders, questions, feedback, parts, etc. Inspect installation of production line including electrical connections and transitions. Partner with the sales team to support product development and prospects. Be in charge of documentation and writing reports of all client site visits. Maintain customer relationships by following up regularly with customers to ensure equipment is operating at optimum performance.

Responsibilities

+ Travel to customer sites primarily in Latin America for equipment installation, operation, troubleshooting, and maintenance.

+ Perform start-up and service calls to extruder plants, ensuring proper equipment operation.

+ Collaborate with service technicians, engineering, and assembly teams.

+ Respond to service calls related to client orders and feedback.

+ Inspect production line installations, including electrical connections and layout.

+ Partner with sales to support product development and prospects.

+ Document and write reports of all client site visits.

+ Maintain customer relationships through regular follow-ups.

Essential Skills

+ Fluent in Spanish with the ability to translate and discuss technical terminology.

+ Strong mechanical aptitude and experience with power tools.

+ Comfortable with HMI Interfaces and VFDs.

+ Ability to travel internationally 25% of the time.

+ Experience in PLC programming.

+ Proficiency in Microsoft Office for presentations and report writing.

+ Associate's degree with a technical focus or a bachelor's degree in industrial technology.

+ Strong communication and teamwork skills.

Additional Skills & Qualifications

+ BSME is a plus.

+ Curious and adaptable personality.

+ Experience in R&D is advantageous.

Work Environment

+ Travel 25% of the time, primarily to Argentina, Mexico, and the Philippines, with a focus on Latin America.

+ Must have a passport.

+ Primarily based onsite in Urbandale with two other service technicians.

+ Opportunity for collaboration with engineering and assembly teams.

+ The team is laid back, providing flexibility in building your own day.

+ Clients offer excellent hospitality during travel, and there are multiple earning opportunities including travel bonuses and hourly pay for all travel hours.

+ The team is mindful of balancing work and travel to prevent burnout.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Urbandale,IA.

Application Deadline

This position is anticipated to close on May 12, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.