• Field Engineering Technician

    Actalent (St. Paul, MN)


    We are currently seeking a highly skilled and motivated

     

    Customer Support/Field Service Technician to play a crucial role in ensuring

    the success of our customers through the optimal functioning of our printing

    systems. In this role, you will be responsible for the installation,

     

    maintenance, and support of these systems. Your primary objective will be to

     

    merge technical expertise with excellent customer service to enhance overall

     

    customer satisfaction, resulting in mutual success.

    Responsibilities:

    + Install and configure systems at customer sites

    + Provide technical support and troubleshoot issues onsite and through phone, email, and chat

    + Provide training in best practices to on-site personnel

    + Develop and maintain strong relationships with customers

    + Keep records of customer interactions, technical issues, and resolutions

    + Collaborate with cross-functional teams to resolve complex technical problems

    + Collaborate with internal teams to improve products and services

    Requirements:

    + Associate's degree, military E4 or equivalent competency in Engineering, tech support, or a related field. E5 or equivalent preferred for Lead

    + Excellent problem-solving and troubleshooting skills

    + Working knowledge of simple DC circuits and test procedures with a strong mechanical aptitude

    + Some knowledge of any computer language preferred

    + Some fluency in Mandarin is a plus

    + Some security clearance is preferred

    + Proven experience in technical support or a similar customer-facing role

    + Working knowledge of Microsoft Office and the Windows environment

    + Exceptional communication and interpersonal skills

    + Willingness to travel domestically and internationally as required by customer needs

    + Ability to work independently and collaboratively in a fast-paced environment

    + Adaptability and a customer-centric mindset

    + Ability to lift 50 pounds independently and access components from the floor to a five-foot level

    + Able to utilize commercial air, ground, and self-driven transportation

    + Comfortable standing for long periods of time during on-site support and system demonstrations

    + Experience with MasterCam, AutoCad, SolidWorks, Cognex Vision, or a computer language is preferred

    Pay and Benefits

    The pay range for this position is $50000.00 - $70000.00/yr.

     

    flight and car rental for travel. full health benefits, pto etc.........................................

     

    Workplace Type

     

    This is a fully onsite position in Saint Paul,MN.

     

    Application Deadline

     

    This position is anticipated to close on May 12, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.