• Sales Support Manager

    Xerox (Oak Brook, IL)


    Sales Support Manager

     

    General Information

     

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    City

     

    Oak Brook

     

    State/Province

     

    Illinois

     

    Country

     

    United States

     

    Department

    SALES SUPPORT

    Date

     

    Monday, April 28, 2025

     

    Working time

     

    Full-time

     

    Ref#

     

    20035770

     

    Job Level

     

    Executive Manager

     

    Job Type

    Experienced

    Job Field

    SALES SUPPORT

    Seniority Level

     

    Associate

     

    Currency

     

    USD - United States - US

     

    Annual Base Salary Minimum

     

    58,440

     

    Annual Base Salary Maximum

     

    116,880

     

    The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

     

    Description & Requirements

     

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    About Xerox Holdings Corporation

    For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

     

    We’re looking for a proactive and strategic Sales Support Manager to lead a high-performing team of sales support professionals. This leadership role is key to driving operational efficiency, ensuring seamless project execution, managing escalations, and delivering actionable insights through data analysis. The ideal candidate will bring a mix of strong people leadership, operational rigor, and analytical acumen, all within a fast-paced, IT-driven environment.

    Key Responsibilities

    Team Leadership

    + Lead, coach, and develop a team of sales support professionals.

    + Conduct performance evaluations and provide ongoing feedback and support.

    + Foster a collaborative and motivating team culture with high engagement.

    Project Management

    + Oversee the successful execution of sales support projects.

    + Align team efforts with broader business goals through cross-functional collaboration.

    Escalation Management

    + Act as a point of contact for resolving sales team, client, or internal escalations.

    + Establish preventative processes to reduce recurrence and improve response times.

    Operational Coverage

    + Ensure consistent support during peak times or employee absences.

    + Develop backup plans and resource strategies to maintain seamless operations.

    Reporting & Analytics

    + Monitor sales support metrics to identify trends, gaps, and opportunities.

    + Provide leadership with clear, data-driven reports and recommendations.

    Requirements

    + 5+ years of experience in sales operations, support, or related roles; 2+ years in a leadership/managerial capacity.

    + Proven track record of leading teams in fast-paced, high-volume environments.

    + Strong understanding of IT solutions or technology-based sales environments (preferred).

    + Excellent communication, problem-solving, and stakeholder management skills.

    + Proficient in CRM tools, reporting platforms, and Microsoft Excel/PowerPoint.

    + Ability to manage multiple priorities with a calm, strategic approach.

    + Bachelor's degree in Business, Operations, or a related field (preferred but not required).

    \#LI-HYBRID

    \#LI-DH1

    Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.