• HCBS Coordinator

    FLACRA (Clifton Springs, NY)


    HCBS Coordinator

     

    Finger Lakes Addiction Counseling and Referral Agency Inc Clifton Springs, NY (Onsite) Full-Time

     

    $16.83 - $18.00/Hour

    Job Details

    Job Title:HCBS Behavioral Health Provider Coordinator

     

    Employment Type:Full-Time, Monday – Friday (8:30 AM – 4:30 PM)

    Job Summary:

    The HCBS Behavioral Health Provider Coordinator is a vital part of FLACRA’s Home and Community-Based Services (HCBS) team, delivering and coordinating behavioral health services for adults with Serious Mental Illness (SMI) and/or Substance Use Disorders (SUD) who are eligible through HARP and Managed Care Organizations (MCOs). This dual-role position combines direct service delivery with referral coordination and program tracking. Under the supervision of the Program Director, the Coordinator ensures timely communication with referral sources, tracks program data, and supports access to individualized services that foster recovery, independence, and community integration.

    Must-Have Qualifications & Skills:

    + High School Diploma or equivalent

    + 1–3 years of relevant experience working with individuals with Substance Use Disorders (SUD) and/or Serious Mental Illness (SMI)

    + NYS Driver’s License and reliable transportation (community travel required)

    + Strong written and verbal communication skills

    + Organizational, time management, and problem-solving skills

    + Ability to work independently and collaboratively with care teams

    Nice-to-Have Qualifications:

    + Certification as a Peer Specialist or Certified Recovery Peer Advocate (CRPA)

    + Bachelor’s degree in Human Services or related field

    + Experience with HARP care management, HCBS documentation, or MCO coordination

    + Familiarity with BH HCBS service lines and NYS Provider Manual

    + Data tracking or program coordination experience

    + We are also open to candidates with a combination of experience and education that meets the responsibilities of the role

    Skills & Experience:

    + Ability to engage and support culturally diverse individuals

    + Knowledge of recovery principles and local behavioral health resources

    + Capacity to remain calm in crisis situations and apply engagement strategies

    + Strong interpersonal and advocacy skills

    + Comfortable with documentation, data tracking, and service management

    Job Requirements:

    Key Responsibilities:

    Program Coordination & Referrals

    + Coordinate all incoming HCBS referrals, assign cases for intake, and ensure timely communication with referral sources

    + Track service data, manage thresholds, and maintain accurate program reports

    + Collaborate with care managers and other team members to develop and update individual service and crisis plans

    Direct Service Delivery

    + Deliver approved HCBS services including:

    + Psychosocial Rehabilitation (PSR)

    + Habilitation (HAB)

    + Family Support and Training (FST)

    + Educational Support Services (ESS)

    + Empowerment Services – Peer Supports (EMP)

    + Pre-Vocational Services (PVOC)

    + Serve as a role model and coach, promoting recovery and independence

    + Provide outreach, advocacy, transportation, and community-based support

    Documentation & Compliance

    + Maintain accurate and timely documentation for all client interactions

    + Ensure services meet HARP/MCO guidelines and HCBS documentation standards

    + Participate in trainings required for HCBS program compliance and professional development

    About Us:

    Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.

     

    At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.

     

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    Salary Details

     

    This salary was provided in the Job Posting.

     

    $16.83-$18

     

    Hourly Salary

     

    Job Snapshot

     

    Employee Type Full-Time

     

    Location Clifton Springs, NY (Onsite)

     

    Job Type Health Care, Nonprofit - Social Services

     

    Experience 1 years

     

    Date Posted 04/29/2025

     

    Job ID J2N69W72W1VVB8V0P4D