• Field Operations Support Assistant

    SCI Shared Resources, LLC (PR)


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    Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

    JOB** **RESPONSIBILITIES

    + Prepares death certificates, prayer cards, and related documents

    + Completes required permits and or certificates

    + Prepares and processes Veterans’ Paperwork

    + Prepares marker monument placement paperwork

    + Ensures required documentation to support requested products and services is accurate and complies with state/federal regulations and company rules

    + Prepares and distributes daily schedules, reports, and documents

    + Receives and processes payments and contracts

    + Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

    + Orders office supplies

    + Oversees the processing of installation orders to grounds and maintenance departments

    + Processes accounts payable transactions

    + Assists with the preparation of obituaries

    + Assists Location Management, Sales, Family Service Counselors, and payroll as needed

    + Acts as backup to the Receptionist

    + Greets family members and friends

    + Communicates client family’s needs promptly and accurately to the appropriate staff member

    + Conveys a sense of concern and empathy with client family members at all times

    + Responds to customer inquiries via telephone, internet, and in person

    + Maintains professional and cooperative relationships with the county clerk, the medical examiner, and physicians

    MINIMUM** **REQUIREMENTS

    Education

    + High School or equivalent

    Experience

    + 1 - 2 years of experience in an office clerical or customer service capacity required

    + Experience working in a customer-focused and fast-paced professional environment is required

    Knowledge, Skills & Abilities

    + Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, at a level consistent with experience

    + MS Office Suite experience preferred

    + Basic mathematics skills required

    + Good verbal and written communication skills

    + Strong organizational skills and detail-oriented

    + High level of compassion and integrity

    + Ability to maintain confidentiality

     

    Postal Code: 00959

     

    Category (Portal Searching): Operations

     

    Job Location: US-PR - Bayamon

     

    Job Profile ID: P00216

     

    Time Type: Full time

     

    Location Name: Cementerio Los Cipreses