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Job Description

The Senior Product Manager is a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality and programs for Nordstrom. Product Management is responsible for making sure we build the right products and features for our customers and business. To accomplish that, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production, all while ensuring stakeholder alignment.

Nordstrom stores are a place where people can find what they need, feel good, and look their best. In this role, the Product Manager will partner with the Store Operations, user experience and engineering teams in driving the strategy, development, implementation and management of innovative Store Operational solutions including Store Fulfillment for Omni Channel.

A day in the life…

Solid practitioner of the following competencies, requiring some day to day management support:

+ Develop product roadmaps and prioritize features and solutions based on feedback, competitive analysis, user experience and business objectives

+ Establish and monitor metrics for defining success, including Objectives and Key Results (OKRs) and key performance indicators (KPIs) for the products

+ Establish and execute on tactical plans for delivery of key workstreams supporting the strategic roadmap

+ Assess feature/strategy value and success metrics in partnership with finance and business teams

+ Support tactical prioritization and ensure alignment across business and technical stakeholders

+ Support requirements definition inclusive of wireframes, process flows, user stories, and other supporting artifacts

+ Contribute and execute on go to market strategy inclusive of UAT, Communication Strategy, Change Management Strategy, and post go live validations

+ Support ongoing system health and performance by supporting key incident triage and ongoing health and maintenance initiatives

+ Partner with UX, Research, and Engineering on feature design

+ Work with engineering during feature development to ensure feature objectives are maintained

+ Act as key point of contact for stakeholders, providing updates, gathering feedback, and fostering strong communication across teams

+ Drive root cause analysis on KPI performance

+ Evaluate competitor experiences

You own this if you have…

+ Minimum 5+ years’ experience of product management experience required, physical store or supply chain experience preferred

+ Ability to define, measure and analyze processes to identify improvement opportunities

+ Bachelors Degree in Information Technology, Computer Science, Data Science or related experience required

+ Technical background and understanding of software development principles, Agile development, and testing methodologies

+ Strong attention to detail

+ Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering and User Experience

+ Strong interpersonal, oral and written communication skills including presenting to various levels within a matrixed organization

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $120,500 - $220,500 Annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

Starting April 12, 2025 this website link will be changing to: https://nordstrom.wd501.myworkdayjobs.com/nordstrom\_careers

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!