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Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Leasing Supervisor

Join our team as a Leasing Supervisor, where you’ll play a pivotal role in training and managing a dedicated team of Leasing Specialists. You’ll ensure that our customers receive top-notch service and that our company’s leasing metrics are consistently met.

Responsibilities:

+ Oversee the daily activities and assignments of the leasing team, ensuring focus on priority tasks and prompt response to customer calls.

+ Serve as a versatile resource, stepping in to assist the team with sales and application calls/emails as needed.

+ Offer guidance and support to the team on approval questions and other escalated customer issues, acting as the liaison between the field, property management, underwriting, and lease writing.

+ Continually monitor performance, provide training, and coach specialists. Review key business metrics including conversion ratios, lead to lease speed, lease volume, call times, available times, and quality assurance reviews.

+ Analyze and provide feedback on team schedules and work hours.

+ Facilitate initial training and onboarding of new hires, ensuring they are equipped to succeed.

+ Support the department by assisting with special projects, including ad hoc outbound campaigns and other administrative duties.

Requirements:

+ Bachelor’s Degree is required.

+ Two years of experience in a related background, with leadership roles is required.

+ Two years of supervisory experience, preferably managing direct reports in a call center environment is preferred.

+ Real Estate license is preferred.

+ Proficiency in Microsoft Office (Word, Excel, Outlook) is required.

+ Excellent verbal and written communication, planning, analysis, and organizing skills.

+ Strong leadership, employee development, appraisal, relationship management, and problem-solving skills.

Build your career with us:

At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers. #LI-SC1, #LI-Hybrid

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/