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DESCRIPTION:

The credentialed trainer is responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community. This position requires completion of the credentialing process including an intense five-week training program on the applications(s) you will be teaching, competency checking, teach-backs and teaching the application before a review panel prior to credentialing. Requires a strong skill set in interpersonal, written and verbal communication.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Active participant on training team contributing based on particular area of clinical or business expertise. Consistently accomplishes assigned tasks according to project deadlines, schedules and quality standards.

Training:

+ Arrive prior to scheduled training class to prepare the classroom including setting up the training environment and other logistics.

+ Deliver standardized, instructor led, scripted training curriculum to Providers, clinical and non-clinical staff.

+ Conduct engaging and effective training sessions to diverse audiences

+ Perform Attendance and Competency assessment tracking after each class.

+ Complete required documentation related to class session.

+ Incorporate the principles of Adult Learning in their training classes.

+ Assess training needs before, during and after each class.

+ Makes necessary adjustments to training delivery based on student and training team feedback.

Policy and Procedures:

+ Adheres to the HFHS Core Values as demonstrated through positive patient/guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.

+ Applies the knowledge of unit/department workflows & policy and procedures associated with the use of Epic software.

Go-live:

+ Provide support to all staff and Providers according to assigned coverage schedule.

+ Conduct rounding to HFHS sites during the initial weeks of go-live to support end users according to the assigned coverage schedule.

Issues Management:

+ Training and support issues are identified, communicated and escalated to ensure timely resolution.

Communication:

+ Strong verbal and written communication skills with a proven ability to build collaborative relationships with a variety of departments.

+ Participates in regular day-to-day communication with HFHS project teams to ensure the training will fit the organization's needs.

Post Go-Live Support and Optimization:

+ Provide on-going unit/department rounding as assigned to provide training and support

+ Identify issues and concerns and communicate those back to project team for discussion and resolution

+ Identify trends that may require additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc.

+ Promote effective use of the Epic system, identify and prevent bad habits and workarounds.

+ Serve as a change agent to promote, effect and support change in workflow and behaviors related to the Epic system implementation (documentation at the point of care, on-line review of information, etc.)

+ Conduct new hire computer system training during the transition period as needed.

EDUCATION/EXPERIENCE REQUIRED:

+ High School Diploma or G.E.D. equivalent required. Medical Assisting, Nursing, Health Care Administration, Project Management or Information Technology is preferred.

+ Bachelor's Degree in education, instructional design, clinical field or equivalent combination of education and experience preferred.

+ Associate's Degree or equivalent from a two-year college or technical school preferred. Instructional Design experience preferred.

+ Minimum of three to five (3-5) years of computer related experience required, preferably in a medical clinic setting or training in a hospital setting is preferred.

+ One to two (1-2) years of experience with electronic medical records, information systems and/or one to two years of clinical/healthcare training experience.

+ Attend and successfully complete the 5-week Trainer Credentialing Program at HFHS training site.

+ Requirements for successful completion include: a passing grade of 80% or higher on the competency exam and successfully presenting a training topic.

+ Experience EMR training and/or implementation a plus.

+ Ability to work variable shifts: Training will be provided Monday through Friday (go lives may include Saturday or Sunday).

Additional Information

+ Organization: Corporate Services

+ Department: Ascension HaBITTS

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.