• Lead Client Support Analyst (Hybrid)

    Broadridge Financial Solutions (Newark, NJ)


    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

     

    Were seeking a Lead Client Support Analyst to work with our stellar team! We are looking for an upbeat, creative and customer-focused person that is looking to develop their career in a FinTech environment by joining our Newark, NJ team. In this role, your primary focus is to support our clients with the Brokerage Processing Solution applications. You will need to add to the overall strategic direction for Business Support of our Capital Market office products. We are seeking someone who can drive client happiness and transform client benchmarking.

     

    We are made up of high-performing teams that meet in person to learn and collaborate. This role is considered hybrid, which means youll be assigned to a Broadridge office and required to be in the office 2-3 days a week.

    Responsibilities:

    + Handle any production issues that may arise, review postmortems, and anticipate future business changes and actively adapt plans to ensure premium service

    + Provide customer service support that is aligned with our strategic priorities across multiple BPS products

    + Review, research, and manage a queue of client inquires and partner with development, product, application support and operational teams to ensure flawless execution of service

    + Craft, measure and exceed service standards and key performance metrics

    + Establish and articulate a strategic vision, set goals, develop and track/measure results

    + Drive associate development by assisting junior associates

    Qualifications:

    + 5+ years of experience in Back office/Front office application build and Level 2 or Production support.

    + Knowledge of SQL, Core Java, Unix or Python- (one or more is required)

    + Experience in development or support teams for Reference data, Order management and Trade flow systems is a plus.

    + Knowledge of MS Office (Excel, Outlook, etc)

    + Knowledge that is a plus: XML, JCL, JSP, DB2, Easytrieve, PDX, Angular JS, Oracle/MySQL, .NET, JMS, Kafka, Camel, drools, AWS, JDBC, Swing, Java 1.8, Oracle 12c, Camel, Spring 4.x, IBM MQ, Websphere 8.5, Tomcat 8.0, AutoSys, BladeLogic, and mainframe systems.

     

    Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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    We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

     

    US applicants: Clickhere (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) to view the EEOC " Know Your Rights " poster.

     

    Disability Assistance

     

    We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

     

    If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected] .

     

    Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

     

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    Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

     

    We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.