"Alerted.org

Working Title: Lobby Representative - Customer Svcs Specialist Sr

Job Class: Customer Service Specialist, Senior

Agency: Revenue Dept

+ **Job ID** : 85814

+ **Location** : St. Paul

+ **Telework Eligible** : No

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 05/05/2025.

+ **Date Posted** : 04/29/2025

+ **Closing Date** : 05/12/2025

+ **Hiring Agency/Seniority Unit** : Revenue Dept / Revenue (Inc Assessors)-AFSCME

+ **Division/Unit** : Tax Operations Division / Tax Ops-Payments and Lobby

+ **Work Shift/Work Hours** : Day Shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 206 - Clerical/AFSCME

+ **Work Area** : Tax Operations Division – Payments and Lobby

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Tax Operations is a production division that focuses on processing tax returns and payments. There are 23 units in this division, each of which have focused areas of specialty.

This position works in the Lobby unit, which provides services to diverse clientele both external and internal via phone or in person. A Lobby Representative directly assists customers in complying with tax requirements and is responsible for reconciling cash and maintaining a cash drawer.

A full-time onsite schedule is required for this position.

Bring your talent to MN Department of Revenue where you will develop your skills and abilities in a place that values team members and strives to provide career advancement opportunities.

This posting may be used to fill multiple vacancies.

Minimum Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information in person, on the phone, through e-mail and other written correspondence, and to communicate effectively with internal and external customers.

• Knowledge of other computer applications, such as Microsoft Edge, Excel, Outlook, and Word.

• Knowledge of communication sufficient to accurately spell and use correct grammar; to read, explain and interpret a variety of materials and follow detailed instructions.

Preferred Qualifications

• Knowledge of software system that performs a point of sale / customer management applications.

• Knowledge and/or experience of cashiering practices.

• Ability to problem solve in a fast-paced environment.

• Ability to make decisions in accordance with policies and procedures.

• Strong interpersonal and human relations skills to effectively relate and work with a wide variety of employee and customer groups.

• Ability to establish effective working relationships with peers, management, contracted agents, department contacts, and business representatives.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer. Requires moving carts, moving paper from carts to shelving, occasionally moving such articles as file folders, and to maintain a stationary position for long periods of time.

Additional Requirements

Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.