• Care Coordinator

    Help at Home (Wilmington, DE)


    Help at Home is hiring a Care Coordinator!

     

    Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

     

    Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

     

    The Care Coordinator position serves as the liaison between a designated branch or territory and its Caregivers and clients. This role develops appropriate care plans for clients, and oversees caregivers, to ensure that clients receive quality care. The Care Coordinator understands policies and ensures compliance with regulatory and company rules and guidelines.

     

    Work hours for this role are normally Monday - Friday 8:00AM - 4:30PM, but may vary to support business needs.

     

    Benefits

     

    Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

     

    We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

     

    Join us today and become a Help at Home Hero!

    PRIMARY RESPONSIBILITIES

    + Assesses client needs upon intake and develops the initial care plan.

    + Maintains a schedule for client care and follows up with clients to ensure that quality care is received.

    + Performs in-person client reassessments every 120 days and notifies Care Coordinator Supervisor of any changes in the client's condition that may necessitate changes to the established care plan.

    + Communicates client problems, concerns, changes, and complaints to appropriate staff, and prepares reports of incidents that could result in legal action.

    + Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.

    + Maintains accurate case records.

    + Participates in staff meetings, agency sponsored in-services, and team meetings, as directed.

     

    _This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above._

    REQUIRED SKILLS AND ABILITIES

    + Excellent active listening skills and a strong service orientation.

    + Able to supervise staff and coach them to improve functioning and overall agency services.

    + Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities.

    + Good interpersonal, written, and verbal communication skills.

    + Ability to work as part of a team and maintain positive working relationships.

    EDUCATION AND EXPERIENCE

    + Associate's degree or equivalent industry experience required.

    + CNA or HHA certification preferred.

    + At least one (1) year of pervious experience in health care.

    + Proficient with Microsoft Office Suite or related software.

    + Must have the use of an automobile in good working condition, a valid driver's license, and automobile insurance compliant with company policies.

    PHYSICAL REQUIREMENTS

    + Ability to move, transport, or position up to 50 pounds

    + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

    + Ability to communicate effectively and clearly with others to exchange information.

    TRAVEL REQUIREMENTS

    + Regular travel on a daily or weekly basis required, even in inclement weather.

    Data Security and Privacy Statement:

    At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

     

    We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

     

    Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.