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Position Overview

We are seeking an experienced and proactive **Senior Electromechanical Field Support Engineer** to provide technical support and project leadership for **high-speed printing and imaging systems** . This role requires a strong foundation in engineering principles, hands-on experience with complex electromechanical systems, and the ability to thrive in a **cross-functional, global team environment** .

This is a key position for those who enjoy working at the intersection of **technology, data, and customer engagement** . You will play a significant role in field support, lab operations, and product improvement initiatives, while contributing to business-critical projects.

Key Responsibilities

+ Develop engineering plans to meet product or process requirements under broad objectives.

+ Lead or contribute to moderately complex technical projects involving design, analysis, and testing.

+ Solve technical problems and propose innovative designs for electromechanical systems.

+ Provide technical guidance and hands-on support for lab activities, including testing, data collection, and troubleshooting.

+ Serve as a liaison with internal stakeholders, customers, and third-party vendors to resolve technical issues.

+ Coordinate and mentor junior engineers, technicians, or lab staff, as appropriate.

+ Document work thoroughly and communicate progress, results, and technical challenges.

+ Ensure timely completion of technical objectives within budget and quality guidelines.

+ Apply professional judgment in managing engineering tools, processes, and priorities.

+ Participate in or lead activities focused on improving procedures, systems, and technologies.

+ Support field deployments, installations, and customer escalations as needed.

Qualifications

+ Associate or Bachelor’s Degree in Engineering (Mechanical, Electrical, or related field).

+ **10+ years of engineering experience** , preferably in electromechanical systems or printing/imaging technologies.

+ Proven success in leading lab-based and/or field-based engineering initiatives.

+ Familiarity with high-speed digital printing systems is a strong plus.

Skills & Competencies

+ Strong knowledge of engineering principles, tools, and processes.

+ Ability to troubleshoot complex electromechanical systems.

+ Experience working with cross-functional, international teams.

+ Excellent analytical, documentation, and problem-solving skills.

+ Clear and effective written and verbal communication.

+ Ability to coach and coordinate technical teams.

+ Capable of independently managing tasks and adapting to changing priorities.

+ Demonstrated leadership in engineering projects or lab operations.

Working Conditions & Physical Demands

+ Regular travel required (25%+), including international assignments.

+ Ability to work in lab and customer site environments, adhering to safety and compliance standards.

+ Must be able to handle multiple tasks, adjust to new tools and systems, and meet deadlines under pressure.

+ Expected to demonstrate ownership of assignments, collaborate effectively with diverse teams, and remain adaptable to evolving work environments.

**Note:** This job description outlines key responsibilities and expectations for the role but is not an exhaustive list of duties.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.