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About us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury.

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As a Banquet Server (On-Call), you are responsible for providing high-quality, personalized experiences to guests during their time with us for their event. They prepare the room, set stations, serve meals, arrange the tables for the guests, and ensure guest satisfaction while upholding the resort's standards of service excellence. Our Banquet server plays a vital role in creating a memorable experience for guests, requiring attention to detail, exceptional customer service skills, and a commitment to maintaining the resort's reputation for excellence.

A little bit about your day:

Reporting to the Director of Banquets, every day is different, but your essential functions will include the following:

+ Promote Regent’s service philosophy and style through our people attributes.

+ Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.

+ Responsible for setting up and breaking down event spaces. This includes arranging tables and chairs, setting the table with appropriate linens and tableware, and ensuring the overall aesthetics meet the resort's standards.

+ During events, banquet servers are responsible for providing excellent service to guests. This includes taking and delivering orders, refilling drinks, clearing empty plates, and ensuring guests have a positive dining experience.

+ Effective communication with the kitchen staff, other servers, and event coordinators is crucial. Banquet servers need to convey guest requests and dietary restrictions accurately to ensure a seamless dining experience.

+ Banquet servers should have a good understanding of the resort's menu offerings. They may need to explain menu items, make recommendations, and accommodate special requests or dietary restrictions.

+ Providing exceptional customer service is a key aspect of the job. Banquet servers should be attentive, polite, and responsive to guest needs. Handling guest inquiries and concerns in a professional manner is important.

+ Luxury resorts have high standards for service quality. Banquet servers must adhere to these standards, including maintaining a polished appearance, following service protocols, and ensuring cleanliness in the dining areas.

+ Collaboration with other banquet servers and staff members is essential. Teamwork is crucial for efficiently handling large events and ensuring that all tasks are completed seamlessly.

What We need from you:

+ Previous experience in a similar role, preferably in a high-end or luxury hospitality environment, is required. This could include experience as a server in fine dining restaurants or banquet facilities.

+ Exceptional customer service skills are essential. Banquet servers should be friendly, attentive, and capable of providing a positive and memorable experience for guests.

+ Strong communication skills are crucial for effective interaction with guests, colleagues, and kitchen staff. Clear communication ensures that guest requests and preferences are accurately conveyed.

+ Banquet servers are often on their feet for long periods and may need to lift and carry trays of food and beverages. Physical stamina and the ability to handle the demands of the job are important.

+ Problem-solving skills, and ability to address and resolve issues promptly.

+ Working in a luxury resort requires a high level of professionalism.

+ Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

+ Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

+ Basic math skills are frequently used when handling cash and credit.

+ Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us:

The hourly pay rate for this role is **$16.50 to $17.00, plus tips** . This rate is only applicable for jobs to be performed at **Regent Santa Monica Beach** . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.