"Alerted.org

Desktop Support Technician

Denver, Colorado

Hybrid

Contract

$35/hr - $40/hr

This company is one of the largest owners of clean energy generation assets in the US and is leading the transition to a world powered by clean energy. There is an immediate opportunity for an IT Desktop Support Technician to work for an established company at their Denver, CO location on a hybrid basis.

Position Title: IT Desktop Support Technician

Employment Type: Contract-to-hire

Location/Schedule: Denver, CO - Hybrid - 2 Days On-Site/3 Days Remote

Required Skills & Experience

+ Microsoft Windows Operating Systems including M365 Support

+ Strong Customer Service techniques in an IT environment

+ ITIL framework

+ IT Service Management Software (i.e., ServiceNow)

+ Proficient in IT procurement processes and procedures

+ Strong Incident skills and troubleshooting techniques

+ Exceptional work ethic and time management skills

+ Ability to work well independently and/or as part of a team

+ Strong communication skills and a commitment to customer service at the executive level

+ Ability to travel 10% of the time, and on short notice

+ Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

Desired Skills & Experience

+ An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.

+ 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

What You Will Be Doing

The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

Daily Responsibilities

+ Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

+ Responsible for executive level desktop support, requiring a higher level of service

+ Utilizing Active Directory for user management and assigning users to Group Policy Objects

+ Responding to and supporting the resolution of server and network issues with Tier 3 support

+ Provide 1st level client support through our help desk ticketing system

+ Recognizing and escalating more difficult problems to Tier 3 support

+ Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

+ Use Remote Monitoring tools and call tracking to log and route tickets

+ Imaging and Deploying Desktops and Laptops for end users

+ Creating and maintaining client-related documentation

+ Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

+ Participate in the maintenance, updates, planning and installation of client computers and application software

+ Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

+ Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

+ Facilitate the deployment of new client computer systems and application integration to support business needs

+ Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

+ Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

+ Experience in setting up, troubleshooting, and maintaining A/V and conference room equipment, including projectors, microphones, video conferencing systems, and digital displays.

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Lydia Perez

Specialization:

+ Technical Support