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Job Title

Assistant Director of Learning Support

Agency

Texas A&M University

Department

Dean of Business Administration

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Who we want

Are you ready to lead strategic initiatives in LMS management, training, and course improvement as the Assistant Director of Learning Support? In this role, you’ll oversee learning management systems, deliver targeted training programs to faculty, and implement course enhancements to optimize digital learning as you lead your team in the support of online and hybrid learning content. You will support related projects to streamline processes as you ensure transformative learning outcomes at Mays Business School.

This position offers the chance to maximize the practical implementation of industry trends, optimize LMS systems, and spearhead course innovations that inspire progress and elevate digital learning experiences by establishing best practices, upholding quality standards, and ensuring responsive instructional support across all learning environments, with a special emphasis on Flex Online programs. Apply today and join us as we drive excellence in instructional delivery shaping the future of online and hybrid education.

What you need to know

Salary: $71,219 to $87,069 (commensurate to selected hire’s experience )

Cover Letter/Resume’: A cover letter and resume’ will assist us in our review of your application materials.

Qualifications

Required Education and Experience

+ Bachelor’s degree in a relevant field or equivalent combination of education and experience.

+ Six years of experience supporting users in higher education and/or instructional or related environments and in one or more learning management or related systems, including 3 years of experience in leadership roles such as project management, training and development, program management, instructional innovation or related experience.

Preferred Qualifications

+ MS, MA, or PhD degree in instructional design, instructional technology, curriculum & instruction

+ Five or more years of leadership experience in instructional technology, training and development, or digital learning environments.

+ Experience managing vendor relationships and resolving complex technical issues in a timely manner.

+ Two or more years of experience hiring, supervising, and evaluating full-time staff.

+ Experience supporting online curriculum development or instructional design.

+ Demonstrated success collaborating with faculty and instructional support teams to implement educational technologies effectively.

Knowledge, Skills, and Abilities

+ Excellent communication, interpersonal, and collaboration skills with s trong leadership and supervisory abilities in a team-oriented environment.

+ Proficiency with learning management systems and instructional technologies that support digital teaching and learning.

+ Understanding of instructional design principles and online pedagogy.

+ Ability to manage complex projects and multiple priorities efficiently.

+ Familiarity with strategies and tools that promote innovation and continuous improvement in online education.

Responsibilities

Learning Support Leadership

+ Manages a collaborative team in the support of online and hybrid learning content by recruiting retaining, training, mentoring, supervising, and evaluating team members.

+ Schedules system upgrades and maintains backups.

+ Troubleshoot problems and user complaints.

+ Assigns priorities and addresses requests as needed.

+ Acts as primary liaison with vendors/Project Manager.

+ Assists and supports faculty with the use and implementation of online courses.

+ Solves on-demand problems with faculty in online/hybrid courses.

+ Supervises and evaluates full-time employees and student personnel.

+ Renews instructional software licenses annually.

+ Performs project planning and sets yearly priorities for the Center’s Online Support Services division.

Learning Support Execution

+ Provide LMS support during course facilitation/delivery (gradebook, group setup, third-party tool challenges, etc.).

+ Conduct LMS training for faculty in need of training during the Design Workshop window of time.

+ Conduct course improvement meetings (post facilitation/delivery); work with the Learning Design Team (or Manager of PM and Manager of QA) to scope and schedule course changes.

+ Gather and report data to the instructor and program director and p repare courses for the next delivery.

Project Support

+ Manages communications and utilizes excellent time management skills to complete projects.

+ Uses project management system to document project progress.

+ Maintains documentation for each project.

+ Schedules knowledge article projects and defines constraints.

+ Creates outlines, storyboards, workflows, process flows, knowledge articles, etc. as needed to communicate interaction and training ideas.

+ Prepares rough drafts and presents ideas to those with and without a digital learning background.

+ Manages and maintains a knowledge library for projects.

Information Awareness and Innovation

+ Monitor and interpret trends in digital learning, educational technology, and higher education to inform practice.

+ Attend relevant workshops, conferences, and training to stay current with emerging instructional tools and strategies.

+ Recommend new technologies and integration strategies that elevate instructional support services.

+ Explore creative approaches to delivering information, training, and technical guidance for faculty and staff.

+ Other Duties as Assigned

Who we are

Texas A&M University’s Mays Business School is a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management. Mays Business School’s vision is to advance the world’s prosperity. To advance the world’s prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

+ 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)   and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)   each month

+ Automatically enrollment in the  Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free   LinkedIn Learning (https://linkedinlearning.tamu.edu/)   training, webinars, and limited financial support to attend conferences, workshops, and more

+ Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee

+ Living Well , (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.