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How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s Sales and Distribution Servicing Solutions team is

committed to delivering industry-leading servicing capabilities for our B2B

customers, with a focus on enabling seamless support and integration with

third-party travel channels. As a Senior Technical Product Owner, you will

drive the strategic development and implementation of the servicing solutions

product that elevates Delta’s position in the market and aligns with our

Selling and Servicing initiatives. This role works closely with Delta’s IT teams,

focusing on improving Delta’s third-party servicing capabilities and

encouraging strong collaborative relationships to achieve joint goals.

Responsibilities:

+ Lead the development and execution of a strategy to advanceDelta’s third-party servicing capabilities, ensuring alignment with Delta’sbroader NDC and retail strategies.

+ Partner with teams across the enterprise to align onobjectives, timelines, dependencies, and deliverables for 3rd partyservicing.

+ Collaborate with teams to support third-party servicingimprovements, ensuring technical and functional alignment across teams.

+ Translate business goals and customer needs intowell-defined Epics, Features, and User Stories, enabling Agiledevelopment.

+ Identify and resolve roadblocks in servicing processes andsystems, optimizing project delivery and supporting cross-functional tradeoffswhen vital.

+ Develop and execute plans informed by customer feedback,competitive insights, and market research, adapting as needed to drive thevision.

+ Use data and market trends to identify functional gaps andnew opportunities, continually refining the product roadmap.

+ Keep detailed project records, including technicalrequirements and progress reports, to keep collaborators informed and on thesame page.

+ Manage development to ensure systems effectively meetthird-party servicing requirements and drive desired business outcomes.

+ Serve as product expert and oversee/lead program initiatives

What you need to succeed (minimum qualifications)

+ 5-7 years of experience in product management

+ 3+ years of experience with B2B servicing or third-partyintegrations.

+ Strong communication skills, with a proven ability to workeffectively across technical and business teams, particularly in collaborativeprojects.

+ Demonstrated ability to manage complex projects, balancepriorities, and navigate interdependencies in a fast-paced environment.

+ Curiosity about industry trends, particularly in third-partyretail integration and customer servicing.

+ Embraces diversity people, thinking, and styles.

+ Consistently makes safety and security, of self and others,the priority

+ High School diploma, GED, or equivalent education.

+ Experience working in ambiguous environments

+ Experience in Agile Product Management or Product Ownership,especially in customer-facing applications.

+ Possesses a high school diploma, GED, or high schoolequivalency.

+ Is at least 18 years of age and has authorization to work inthe United States.

What will give you a competitive edge (preferred qualifications)

+ Bachelor’s Degree and Master’s Degree in Business,Information systems, or a related field.

+ Proven track record to articulate and lead strategicservicing initiatives that complement broader retail goals.

+ Familiarity with cloud technology platforms (AWS) and Agileprinciples.

+ Background in the travel industry, particularly airlines,travel agencies, or GDS.

+ Strong analytical skills, effective planning abilities, anda data-driven approach to decision-making.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%

+ Paid time off including vacation, holidays, paid personal time, maternity and parental leave

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

+ Domestic and International space-available flight privileges for employees and eligible family members

+ Career development programs to achieve your long-term career goals

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

+ Recognition rewards and awards through the platform Unstoppable Together

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here