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Job Description

Insight Global is seeking a Dispatch Technician to provide exceptional customer service and technical support to end users. This role involves service management, incident management, technical troubleshooting, help desk support, first contact resolution, and escalation. The technician will be responsible for tracking and resolving incidents and service requests across a wide range of enterprise systems, including:

Point of Sale (POS) devices

Back Office System (BOS)

Kitchen Display Systems (KDS)

PCs, hardware, software, OS, networks, data, voice

Facility maintenance

User training

HR systems

Incident Hotline/Media Hotline

Mobile Application

Xenial support

Online Ordering functionality

Command Center support and escalation

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

*Experience in Customer Service and/or Help Desk support

*Familiarity with ticketing systems

*Experience in fast-paced organizations

*Flexibility with schedule

*High school diploma/GED equivalent or equivalent work

experience

*Teamwork-oriented

*Coachable

*Reliable attendance and punctuality *Fast food experience

*Knowledge of dispatch and customer communication via

inbound calls

*Experience and/or education in Windows OS, service

management software, email, voicemail, internet/intranet,

cell phones, desktop support null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].