• Ostra | Outlet Manager

    Omni Hotels (San Antonio, TX)


    Overview

     

    Mokara Hotel and Spa

     

    The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

     

    The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

    Job Description

    To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

    Responsibilities

    + Responsible for assigned shift, assisting in overall management

    + Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily

    + Assist in overall supervision of the department

    + Check staff punctuality

    + Monitor timing of guest experience

    + Spot check liquor pars

    + Order daily supplies

    + Complete Moments of Service Audits

    + Handle guest comments and complaints

    + Ensure guest satisfaction

    + Stay on the floor during peak hours

    + Communicate with guests and receive feedback

    + Observe, teach, and correct staff's service

    + Examine food preparation

    + Examine beverage presentation

    + Maintain condition of dining room

    + Administrative responsibilities

    + Assist Director of Outlets in scheduling , forecast weekly, forecast monthly and completing weekly payroll

    + Participate in interviewing applicants

    + Prepare maintenance requests and follow-up

    + Complete other assigned duties

    + Monitor food and liquor requisitions

    + Monitor food waste

    + Monitor labor and payroll costs

    + Check bar controls, shot glass use, red lining, empty bottles

    + Must be familiar with and adhere to all liquor liability laws

    + Must know emergency procedures (including CPR) and work to prevent accidents

    + Perform any other duties assigned by management

    Qualifications

    + Must have and maintain current Serv Safe Food Managers Exam and TABC certifications.

    + 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4 star high volume Restaurant or hotel is preferred.

    + Minimum of 4 years experience in the hospitality industry.

    + Micros knowledge

    + Ability to make quick decisions in high stress situations

    + Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.

    + Must be able to work in a fast paced environment and multi task.

    + Prior serving and cash handling experience preferred.

    + Must be able to work flexible shift including nights, weekends, and holidays.

    + Collaborate with culinary team in creative in food presentations, specials and promotions.

    + Familiarity with food and beverage cost controls.

    + Flexible schedule including evenings, weekends, and holidays.

    + Understanding previous culinary training or experience with Menu Design.

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]

     

    Job LocationsUS-TX-SAN ANTONIO

     

    Posted Date1 month ago(4/1/2025 11:36 AM)

     

    Requisition ID 2025-121249

     

    # of Openings 1

     

    Category (Portal Searching) Food & Beverage