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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

This Manager - Production Support Services is a position that is a member of the Medicare NextGen Production Support Team that will interact with our business partners, delivery, infrastructure and software vendor partners to maintain concierge level support.

Required Qualifications:

+ 5+ years of experience with NextGen application suite

+ 3+ years of experience in an on call support 24x7 environment

+ 3+ years of experience in incident, problem and change management

Preferred Qualifications:

+ Knowledge of Market Prominence, Health Rules Payor, TIDAL and Health Edge Data Warehouse

+ Experience participating in infrastructure maintenance and application releases

In this role, your responsibilities will include, but not be limited to:

+ Monitoring the systems, applications to meet the availability goals and to ensure highest levels of customer satisfaction

+ Maintain system support documentation

+ Adhere to all established methodologies, standards, and guidelines

+ Maintain and monitor daily / weekly processes and programs in production environment

+ High level understanding of CMS processes

The ideal candidate for this role will have:

+ Demonstrated experience with Configuration Management, monitoring Tools and Documentation

+ Proven success with achieving highest levels of customer satisfaction

+ Demonstrated team player skills to achieve organization goals

+ Proven success with data and trend analytics

+ Possess reasoning and decision-making skills in a fast paced environment

+ Demonstrated ability to manage multiple tasks with excellent attention to detail

+ Proven ability to work across boundaries without alienating others, while bringing out the best in peers to be successful

+ Understanding of delivery process via SAFE/AGILE methodologies

+ Strong verbal and written communication skills, internally (within team or department) and externally to all business partners and software vendor partners

Education:

+ Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/11/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.