• Development Operations Specialist

    Northern Rivers Family Services (Albany, NY)


    Development Operations Specialist

    Job Details

    Job Location

     

    Albany-Academy Main-NRFS - Albany, NY

    Position Type

    Full Time

    Education Level

    Associates

     

    Salary Range

     

    $26.00 - $28.00 Hourly

     

    Travel Percentage

     

    Up to 25%

     

    Job Shift

     

    Day

    Description

    As a Development Operations Specialist, you will blend data management with front-facing engagement and event support. You will maintain an accurate donor database, improve strategic stewardship efforts, and help plan and manage donor and community-facing events. You will report to the Executive Director of Development & Community Relations and will work a hybrid schedule with occasional travel for events or donor meetings.

    Responsibilities:

    + Be a visible representative of the organization during donor visits, tours, fundraising events, and community engagements.

    + Help plan and manage donor appreciation events and stewardship activities.

    + Develop a comprehensive action plan to identify, qualify, cultivate, solicit, and steward mid-level donors, with the goal of retaining and upgrading their gifts.

    + Manage donor stewardship actions, ensuring donors receive meaningful engagement.

    + Oversee gift processing, reconciliation, acknowledgment letters, and reporting for cash, estates, grants, and in-kind donations.

    + Manage the donor database, ensuring compliance with industry best practices and legal regulations.

    + Create dashboards, reports, and data analyses to track fundraising campaign performance and donor trends.

    + Collaborate with the Finance Department to reconcile donation records, prepare audits, and provide tax receipts.

    + Partner with the Communications Team to develop donor-focused email campaigns, event communications, and performance metrics.

    + Oversee and train staff in using the donor database and other relevant platforms.

    + Integrate data from multiple sources, ensuring data quality and accuracy for marketing and fundraising projects.

    + Contribute to budget reconciliation and participate in strategic discussions on donor retention and engagement.

    + Support cross-departmental collaborations with Finance and Program teams to enhance donor relations and transparency.

    + Other tasks as assigned.

    Requirements and Education:

    + Associate's degree required

    + Valid NYS license and access to vehicle for business use required

    + Experience in Blackbaud Raiser’s Edge or other customer relations management systems preferred

     

    Benefits

     

    + Health care package: medical, dental, and vision

    + Tuition reimbursement

    + Paid time off

    + Holiday Pay

    + 401 (K) plan

    + Life Insurance

    + Loan repayment assistance

    + Free training/CEU opportunities

    About Northern Rivers

    At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.

     

    Northern Rivers Family of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.