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Application Technician 2- Dispatch

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Application Technician 2- Dispatch

Salary

$48,115.96 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

25193E

Department

Water Services

Opening Date

04/30/2025

Closing Date

5/7/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

The Application Technician 2 - Dispatch receives contact from the public, field staff, contractors, and other divisions to properly document reported complaints and process them for timely resolution. Current vacancies are in the System Services Division. The primary functions of the position will be receiving reports of infrastructure issues via phone and email, data entry, crew routing/dispatching, maintaining emergency and scheduled shutdowns, evaluating workflow for correctness utilizing various software programs, and other related tasks. Additional positions may be filled from this recruitment.

Employees at Metro Water Services (MWS) work around the clock to supply, treat, manage, and protect our water resources in a sustainable manner for the benefit of all who live, work, and play in our community. Our dedicated, diverse workforce provides high-quality drinking water and the best in wastewater treatment, stormwater management, and waste collection services for our customers in the Nashville-Davidson County area. Our employees work together to service more than 210,000 water and 216,000 sewer accounts, along with over 150,000 curbside waste collection customers. We are looking for highly engaged individuals to join our team.

Typical Duties

+ Receive calls from the public, field staff, contractors, other divisions, etc. in professional manner with timely response to resolve.

+ Properly document reported complaints and process for timely field response utilizing available software systems or other means if necessary.

+ Maintain notification of shutdowns; Accurately schedule shutdowns, taps, street closures, excavations, etc. as needed.

+ Notify FD (Fire Dept.) as required for out of service hydrants.

+ Maintain documentation of complaints and work activities to check for accuracy as necessary for regulatory requirements.

+ Research using available applications and resources to assist field crews, notify supervisor or section supervisor of problem areas to best document and resolve.

Minimum Qualifications

High School Diploma or equivalent plus six (6) years of dispatch, applications and/or customer service related experience.

*No substitutions.

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Knowledge of resources needed to dispatch crews for routine and emergency situations

+ Experience utilizing software programs such as Hansen, GIS, Service Link etc.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

Do you have a valid Driver License?

+ Yes

+ No

02

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

03

How many years of dispatch, applications and/or customer service related experience do you have?

+ No experience

+ One year

+ Two years

+ Three years

+ Four years

+ Five years

+ Six or more years

04

Briefly describe your dispatch, applications and/or customer service related experience. If no experience, answer "n/a".

05

Indicate which of these software programs you have experience working with.

+ Hansen

+ GIS

+ Service Link

+ No experience with any of these programs

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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