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JOB TITLE: Appointment Coordinator, Communication Center

DEPARTMENT: Communication Center

HOURS PER WEEK: 40

SCHEDULE: Monday through Friday, 8:00AM - 4:30PM

SUMMARY

As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.

RESPONSIBILITIES

+ Provide courteous, attentive and prompt service to all those you work with and support

+ Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience

+ Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries

+ Enroll and activate patient portal accounts, answer questions and/or resolve any user issues

+ Ensure your work is compliant with all policies and procedures

REQUIRED QUALIFICATIONS

+ None

PREFERRED QUALIFICATIONS

+ Associates Degree Preferred.

+ Two (2) years customer service experience preferred, ideally in a health care setting.

+ Strong customer service skills and knowledge of medical terminology preferred.

+ Knowledge of terminology used by insurance/managed care health plans preferred.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$16.75 - $19.50

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.