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Job Title: Associate Operations CoordinatorJob Description

As an Associate Operations Coordinator, you will play a pivotal role in ensuring the smooth operation of shipment processes. With a focus on quality and efficiency, you will execute tasks in accordance with office and company policies and standard operating procedures (SOPs). This role requires keen attention to detail, effective communication, and a commitment to customer satisfaction.

Responsibilities

+ Provide shipment information, create orders, and activate shipments.

+ Build and assign loads, schedule appointments, and track and trace shipments.

+ Enter events and invoicing, ensuring accuracy in load data according to company and customer standards.

+ Monitor task boards and assigned email accounts to respond to customer and carrier requests.

+ Document events using SOP knowledge and escalate issues as necessary.

+ Ensure customer and carrier satisfaction by following through on requests.

+ Perform other duties as assigned according to team or country-specific requirements.

Essential Skills

+ High school diploma or GED.

+ Previous customer service experience, especially in a call center or similar environment.

+ Basic proficiency in Microsoft Office Suite.

+ Strong communication, prioritization, and time management skills.

+ Attention to detail and accuracy.

+ Ability to work evenings and/or weekends in select roles.

Additional Skills & Qualifications

+ Preferred: College graduate with 6 months of professional experience (not required).

Work Environment

This position offers a balanced work environment with four days in the office and one day at home after three months. The company fosters a dynamic culture, celebrating diversity and inclusion, and hosts weekly events and activities to enhance team spirit. Employees enjoy a lively workspace with TVs broadcasting sports channels, creating an engaging and energetic atmosphere.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Eden Prairie,MN.

Application Deadline

This position is anticipated to close on May 9, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.