• Implementation Specialist

    Aston Carter (New Orleans, LA)


    Job Title: Implementation SpecialistJob Description

     

    An Implementation Specialist is responsible for working closely with customers to understand their requirements and configure software solutions to meet those needs. The role requires a deep understanding of the products and software processes being implemented and the ability to communicate how solutions work and relate to the customer's business processes. The Implementation Specialist is accountable for the successful implementation and testing of customer solutions while interacting with both internal and external stakeholders. This position collaborates closely with Implementation Engineers, Data Engineers, Developers, Product Owners, and the Project Manager to ensure successful delivery.

    Responsibilities

    + Review contracts for understanding and adherence to the scope of work.

    + Consult and partner with internal and external stakeholders to understand customer’s business processes.

    + Confirm environmental requirements and access.

    + Analyze current and future states to ensure features and functionality meet scoped requirements.

    + Install databases and software, configuring solutions to meet customer needs.

    + Set up and conduct solution demonstrations.

    + Create test cases and run tests to find and correct errors, validating the implementation meets specifications.

    + Train and/or assist with client/end-user training.

    + Provide client support during testing, go-live, and post-go-live phases.

    + Resolve issues and bugs.

    + Migrate solutions to production and perform post-production reviews.

    + Review customer requests for enhancements and engage needed departments for scoping and contracting.

    + Work with Support to transition customer solutions to the maintenance phase.

    + Adhere to communication standards to ensure clients are informed of status, progress, and risks/issues.

    + Facilitate internal and external meetings.

    + Maintain positive relationships with both internal and external partners.

    + Create system or implementation process documentation for internal and external stakeholders.

    Essential Skills

    + Associate degree in computer/software-related field or 3+ years of software implementation experience.

    + Excellent communication skills with the ability to build collaborative relationships.

    + Ability to work independently and as part of a team.

    + Strong analytical and problem-solving skills.

    + Self-starter and detail-oriented.

    + Ability to prioritize work and meet deadlines.

    Additional Skills & Qualifications

    + Bachelor’s degree in computer/software-related field or 5+ years of software/IT customer service experience.

    + 3+ years’ experience in a software, training, and implementation environment.

    + 1+ years' experience with court projects.

    + Financial understanding, including reconciliation, debits/credits, and entering charges/payments.

    + Experience in County/municipal Government software operations and processes is a plus.

    Work Environment

    Must live in Louisiana. The role requires 40-50% travel around Louisiana. The candidate will work remotely when not traveling to customer sites.

    Pay and Benefits

    The pay range for this position is $31.25 - $31.25/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in New Orleans,LA.

     

    Application Deadline

     

    This position is anticipated to close on May 13, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.