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Job Title: Software Support Engineer

Job Description

We are seeking a Software Support Engineer with 5 years of experience to join our connectivity team and contribute to the development of stable software solutions. In this role, you will gain hands-on experience with Over-The-Air (OTA) updates, vehicle charging, and troubleshooting connectivity issues. You will also work with infotainment software system issues alongside multiple teams, assisting in testing key infotainment features and contributing to their development. A key responsibility includes interacting with both internal and external customers to debug issues alongside the development team, providing solutions for the field service engineering team.

Responsibilities

+ Work with the infotainment development team to understand and document issues for field service purposes.

+ Document steps clearly for knowledge transfer.

+ Assist in performing OTA updates to vehicles and ensure smooth rollouts.

+ Identify and troubleshoot connectivity issues involving LTE, WiFi, GPS, and networking.

+ Participate in testing connectivity features and document results.

+ Collaborate with the team to develop an understanding of vehicle networks and connectivity platforms.

+ Gain exposure to vehicle communication protocols such as CAN and CANoe.

+ Contribute to the maintenance of test infrastructure.

+ Document issues clearly and coordinate with developers to resolve them efficiently.

Essential Skills

+ Minimum 5 years' experience with access control module or another component on testing and diagnosis.

+ Minimum 5 years of experience in automotive software testing and debugging.

+ Minimum 5 years' experience with Vector tools.

+ 3-5 years of experience in support engineering, system testing, or a related field.

+ Bachelor’s degree in Computer Science, Electrical Engineering, or related field, or equivalent experience.

Additional Skills & Qualifications

+ Linux knowledge is preferred.

+ Exposure to embedded systems, vehicle diagnostics, or connectivity technologies is preferred.

+ Eagerness to grow and learn from hands-on work in automotive software testing and debugging.

Work Environment

The role involves working in a dynamic team environment focused on vehicle connectivity and infotainment systems. You will engage with cutting-edge automotive technologies and have the opportunity to collaborate with industry experts. The position requires flexibility and a keen interest in automotive software solutions.

Candidates need to come from automotive industry

Pay and Benefits

The pay range for this position is $55.00 - $77.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newark,CA.

Application Deadline

This position is anticipated to close on May 13, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.