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Institutional Investor Group Technology (IIGT) is looking for a Senior Genesys Developer with extensive experience in both coding and architectural design. The ideal candidate will have a deep understanding of Genesys technologies and a proven track record of developing and implementing complex solutions. This role requires a strategic thinker who can drive the future state architecture of our Contact Center product while also being hands-on with coding and development.

Responsibilities:

+ Design, develop, and implement Genesys-based solutions to meet business requirements for our modernized Contact Center product.

+ Lead the architectural design and future state planning for our Genesys platform within the Contact Center solution.

+ Collaborate with cross-functional teams to ensure seamless integration and deployment of Genesys solutions.

+ Provide technical leadership and mentorship to junior developers.

+ Troubleshoot and resolve complex technical issues related to Genesys applications.

+ Stay up-to-date with the latest Genesys technologies and industry trends to drive innovation.

+ Ensure the scalability, reliability, and security of Genesys solutions.

Qualifications:

+ Strong proficiency in Genesys Framework, Genesys SDK, and related technologies.

+ Experience with cloud-based Genesys solutions (e.g., Genesys Cloud).

+ Proficient in programming languages such as Java, C#, or Python.

+ Excellent problem-solving skills and the ability to work under pressure.

+ Strong communication and interpersonal skills.

+ Proven ability to lead and mentor a team of developers.

+ Experience with Agentic AI Framework.

+ Bachelor's degree in Computer Science, Engineering, or a related field.

+ 7+ years of experience in Genesys development and architecture.

Additional Qualifications:

+ Certifications in Genesys technologies.

+ Experience with Agile/Scrum methodologies.

+ Knowledge of other contact center technologies and integrations.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.