• Sea Logistics Reefer Operational Care Specialist

    Kuehne+Nagel (Detroit, MI)


    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Reefer Operational Care Specialist to join our Sea Logistics team.

    Your Role

    Reporting to the Sea Logistics Reefer Operational Care Supervisor, you will be responsible for ensuring a positive experience for our internal customers whenever they engage with the Operational Care Center (OCC). As part of the Operational Care Center team, your duties will include direct interaction with Customer Care Locations (CCLs), proactive customer service, problem-solving, follow-up, and collaboration with our customer service colleagues.

    Your Responsibilities

    + Processing accurate files by adhering to all policies and procedures, while maintaining real time visibility of shipments.

    + Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi-channel communication streams.

    + Review, understand and be knowledgeable of Kuehne+Nagel QSHE policies and regulations as well as GxP (Good Practices) compliance.

    + Collaborate with the Customer Care Location to ensure we deliver on their customer commitments by analyzing customer KPI reports to communicate and assist the Customer Care Location in implementing corrective and preventative actions.

    + Collaborate with the system process team to drive automation utilization related to Operational Care processes.

    + Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates and maintenance of Wiki page.

    Your Skills and Experiences

    + 1+ years' experience in freight forwarding environment

    + 1+ years' experience in customer service

    + 1+ years' experience in healthcare (Logistics/Transportation)

    + Must have the ability to work onsite 5 days per week

    + Must have the ability to solve complex issues in a timely manner

    Good Reasons to Join

    There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

     

    Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.