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Description

Key to this role will be this persons availability for covering meetings after 4:00pm on Monday Thursday.

This will be evening work. Sometimes the meeting goes for 1 hour or can be 5-6 hours and this person would need to provide support during that time.

It would a be a 40 hours a week role but dictated by being available for the meeting. A large amount of flexibility is required and would only be a 40 hour work week with the schedule would be changing based on the schedule.

• Accepts Service Desk calls and reports from staff regarding problems, technical requests, and other service-related matters.

• Creates all requests with thorough, complete, correct, and concise documentation in the ITT Service Desk system and assigns to applicable problem to the corresponding technicians.

• Assesses urgency of issues, prioritizes, and takes appropriate steps toward resolution or escalation.

• Images and builds desktop personal computers, laptops, and other personal computing devices.

• Provides support for desktop and mobile phones and voice systems.

• Provides support for audio visual technologies and systems for multiple platforms, departments, and city locations.

• Provides support for mobile device technologies and platforms.

• Provides support for printing and scanning equipment, including print servers, print queues and toner installation.

• Performs troubleshooting tasks for Windows and Apple platforms as necessary and resolves issues within the scope of responsibility.

• Develops and maintains triage documentation.

• Monitors Service Desk incident tickets to ensure issues are being addressed on schedule and end users are informed of status.

• Provides proactive communication and notification to end users of pending or upcoming problems, outages, and other service issues.

• Provides friendly and courteous service to all users.

• Ensures all tasks are performed with a high level of quality and customer service.

• Shares knowledge with co-workers and users where applicable.

• Creates correct and concise documentation of all service calls for ticketing system.

• Unloads and loads computer equipment from semi-trailers and cargo hauling vehicles.

Skills

Windows 10, Hardware, Customer service, Imaging, Help desk support, Desktop

Top Skills Details

Windows 10,Hardware,Customer service, Imaging, Help desk support

Additional Skills & Qualifications

experience with Creston audio Visual equipment/Demix is a software they use with the audio visual equipment.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Fe,NM.

Application Deadline

This position is anticipated to close on May 9, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.