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Description

TEKsystems Global Services® is part of TEKsystems, the leading IT services and staffing company in North America. TEKsystems Global Services provides a continuum of services ranging from engagement management to full outsourcing for applications, infrastructure and learning solutions. As a services provider, we leverage our talent management strengths to extend the business value of our client partnerships and deliver measurable business and IT outcomes.

TEKsystems Global Services is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. Our values guide our hiring decisions and shape how we a meaningful impact in the IT market.

Role:

Time frame for completion:

The Engagement Manager I (EM I) role is a delivery leadership position in the organization in which the individual is responsible for managing one or more projects/programs at a time. The Engagement Manager I provides ownership of customer expectations, and delivery assurance of associated services, deliverables, and all-around outcomes for clients The EM is responsible for quantifying the business benefits from the project outcome through the engagement. This role may require up to 50% travel.

Description of work to be performed:

This role is more of a data center operations role. The candidate is expected to coordinate and manage the Site Technical Leads in multiple Data Centers, Projects and overall alignment and consistency of operations between sites. The candidate will collaborates with customer and internal stakeholders to ensure strong partnership.

Key Accountabilities and Priorities:

Strategic Thinker & Market Strategist

• Customer-First Mindset:

o Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.

o Establish and perform periodic customer, project, and solution “health checks” with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement.

o Ensure customer reference-ability and, support and enhance on-going relationships.

o Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks.

o Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders.

• Innovative: Thinks out of the box, works to solution and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end.

• Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose.

• Strategic Perspective & Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives.

Organizational Agility

• Drives for Results:

• Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified.

• Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals.

• Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery.

• Situational Leadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals.

• Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure.

Building Relationships / Trust & Assessing Talent

• Collaborates / Creates Buy-in: Builds both informal & formal relationships across organization boundaries.

• Assessing Talent & Push:

o Mentor, manage and develop project team members.

o Conduct annual reviews and provide feedback throughout the year on employee performance where required.

• Leading Inclusively: Recruits, develops and retains a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results.

Required Education and/or Experience:

• Bachelor’s Degree or equivalent, relevant experience.

• 5+ years’ experience in technology and/or professional services with a preference for experience at a consulting services technology provider

• 2+ years in IT service management/project management providing project and delivery management and daily operational oversight within a technology professional services environment or equivalent.

• Experience in traditional and agile project management methodologies applying appropriate frameworks and best practices

• Experience managing and delivering client professional services agreements

• IT Experience: Delivery Lead, Engagement Manager, Project Manager, Business Analyst, Development, or other IT experience.

• Understanding of Services Outsourcing.

• Agile, PMP, IAOP (Outsourcing Professional), ITIL or other relevant certifications a plus.

Specified productivity speed/number of tasks/amount of material:

Requisite Abilities and/or Skills:

• Possesses incredible degrees of situational awareness with a ‘Customer First Mindset’.

• Operates with a sense ‘healthy paranoia’ by continually ensuring the Customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed

• Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills.

• Superior people and personnel management skills.

• Self-Development: Take an active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training.

Time frame for completion: NA

Skills

Project management, data center operations, ticketing system, client relationship management, operations management, Communication and leadership skills

Top Skills Details

Project management,data center operations,ticketing system,client relationship management,operations management

Additional Skills & Qualifications

Data center ops experience

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $80000.00 - $120000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life and AD&D for employee and dependents)• Short and Long-Term Disability• Health Spending Account (HSA)• Transportation Benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Clara,CA.

Application Deadline

This position is anticipated to close on May 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.