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Description

Will sit on site at a hospital in Englewood, CO handling all ROI (release of information) requests that come through that hospital.

not heavy phone work but will be talking to providers as needed

release of information requests will come electronically

will also work on priors - will be on the phones to make outbound calls to request priors and make calls to follow up on requests

HIGH volume - over 100 requests per day

Also process records as they work through calls so there's a processing piece of the role as well

zero face to face patient experience

Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.

Date stamps all requests and highlights pertinent data to facilitate processing.

Validates requests and authorizations for release of medical information according to established procedures.

May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.

Additional Skills & Qualifications

MUST HAVE:

High School Diploma

min 6 months experience working with medical records in current or last job - has to be recent and have to know what a medical record looks like, what information is relevant, how records flow to follow a patient from provider to provider, basic understanding of ROI process

min 1 year customer service experience - can be retail, barista, servers, call center

basic office equipment knowledge - know how to work a scanner, copier, fax machine, basic knowledge of word and excel

Experience Level

Entry Le

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Englewood,CO.

Application Deadline

This position is anticipated to close on May 2, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.