"Alerted.org

Description

There will be a Windows upgrade project in the near future.

Supports and informs the secure lifecycle management of the information and technology infrastructure, including physical and virtual servers, enterprise storage, server operating systems, virtual desktop infrastructure, identity and access management services, and assigned applications and network services including cloud infrastructure and applications.

Actively supports the daily operation of the university's technology infrastructure, including monitoring systems and services, responding to and resolving incidents, recognizing trends and identifying appropriate response.

Provides Level 2 & 3 support of IT services and 24×7 response and resolution of incident, service, change, and problem requests; tracks, updates, and resolves assigned requests; escalates issues as appropriate; provides professional, timely, accurate, and consistent service.

Installs, configures, maintains and supports server, desktop and application infrastructure, network services, data base servers, utilities, and other assigned software and systems.

Promotes the confidentiality, integrity, and availability of information services and the application of associated policies and practices.

Collaborates effectively and professionally with members of the IT Department and affiliated organizations.

Actively participates in efforts to enhance IT service management, including process flow and overall satisfaction with IT services and service delivery using metrics, training and support.

Demonstrates a commitment to continuous improvement though analysis of trends, reflection and evaluation of operational activities, technical functionality, and policies and procedures; recommends and effects positive change.

Assists and advises IT managers in the planning, design and implementation of new systems and services.

Maintains and develops documentation, run books, procedure guides and training materials associated with the university's technology services.

Manages assigned projects including planning, estimation of time and cost, tracking of deliverables, tasks, and effort, team coordination and task assignment, risk and change management.

Skills

Windows, System administrator, Active directory, Windows server, Linux

Top Skills Details

Windows,System administrator,Active directory,Windows server,Linux

Additional Skills & Qualifications

This position will convert between $65k to $70k (can possibly flex).

Bachelor’s degree, preferably in information systems (MIS), computer science, engineering or related field.

Two (2) or more years of relevant experience implementing and supporting information technology in a service centric environment.

Experience in the acquisition, installation, integration, use, and management of computer equipment and technology facilities.

Flexibility and adaptability and willingness to embrace change.

Excellent oral and written communication and customer service skills; appropriately adjusts communication to people of different ages, ethnicities and technical abilities; effectively facilitate discussions and meetings.

Strong and demonstrable analytical and problem solving skills; organized; detail oriented; comprehends, learns, and masters new technologies readily; exercise sound judgment in complex situations.

Effectively and gracefully manage resources, tasks, multiple priorities and deadlines in a dynamic, service oriented environment as a contributor and project leader.

Familiarity with IT service management, a service oriented culture, and with the identifying characteristics of an institution of higher education (prior higher education experience is desirable).

Personal integrity, values, and a commitment to others that is consistent with Le Moyne’s mission and vision.

Relevant Technical Experience

OS: Windows Server (2016+) & Desktop (10+), macOS, Linux

Virtualization: VMware ESX 7+; Horizon View 8+

Unified and Converged Infrastructure: Cisco UCS, HPE Synergy

Storage: SAN, iSCSI, DAS/JBOD

Network: IP, Virtual Switching

Directory Services: MS AD, Kerberos

Services: File, Print, DNS, DHCP, RADIUS

Internet & Application Servers: IIS, Apache

Automation: PowerShell, VB Script

Desktop Management: SCCM, VDI, Terminal Services, Group Policy

Security: Access Control, Server & Desktop FW & Anti-Malware, DLP, Patch Management (WSUS)

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Syracuse,NY.

Application Deadline

This position is anticipated to close on May 1, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.