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Senior Fulfillment Specialist - Global Payment Operations

Scranton, Pennsylvania

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Job Description:

This job is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and depository product requests via email channel, and phone. Key responsibilities include handling end-to-end processing for moderately complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) as appropriate. Job expectations include working directly with the client to resolve implementation issues.

Responsibilities:

+ Implements standard and common Treasury product packages for clients

+ Monitors progress of implementation and end to end resolution as applicable

+ Responds to implementation requests received by email and phone, and questions from internal partners or clients

+ Conducts research using various bank systems to enable response to client questions and inquiries

+ Responsible for creationand maintenance of accounts for Financial Institute Accounts on the Whole Banking System (WBS)

+ Maintain the Database on our Wire Transfer System by keeping the Fed Broadcast, Swift Broadcast, Correspondent Bank Updates up to date

+ Setup for Domestic accounts, New Accounts or Maintenance such as Debit Authorization, Repetitive, Standing Orders

+ Research and resolution for various issues identified within the business unit

Required Qualifications:

+ Minimum of 6 months of experience with Wires and/or banking knowledge

+ Excellent verbal and written communications skills

+ Excellent time management and prioritizations skills, with ability to meet tight deadlines while ensuring data accuracy and integrity

+ Documented experience performing in a process-oriented production environment that changes periodically

+ Must be comfortable with navigating multiple systems simultaneously

+ Proficient with MS Office Suite (Excel/Word/Outlook/Access)

+ Work in a team environment and execute with minimal supervision

+ Organize work, prioritize tasks and handle multiple assignments simultaneously

+ Ability to adapt to change

+ Overtime as required to support business needs

Desired Qualifications:

+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

+ Excels in working among diverse viewpoints to determine the best path forward.

+ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

+ Commitment to challenging the status quo and promoting positive change.

+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

+ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

+ Attention to Detail

+ Customer and Client Focus

+ Oral Communications

+ Account Management

+ Adaptability

+ Analytical Thinking

+ Critical Thinking

+ Active Listening

+ Collaboration

+ Problem Solving

+ Stakeholder Management

+ Written Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.