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Overview

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

Are you a people-focused and results-oriented professional with a passion for creating exceptional customer experiences? Do you thrive in a dynamic environment where your efforts make a meaningful impact on the well-being of others? If so, join our team as Marketing and Admission Customer Relations Manager.

In this pivotal role, you will be the welcoming face and trusted guide for individuals and families navigating the journey of care with our nursing center. You'll be instrumental in ensuring their administrative and financial interactions are seamless and satisfying, setting the stage for a positive and supportive experience from the very first interaction.

Position Highlights

*Cultivate strong relationships with prospective residents, their families, and referral sources, building trust and ensuring their needs are met with empathy and efficiency.

*Collaborate with leadership to implement strategic marketing initiatives, analyze market trends, and identify opportunities to enhance our nursing center's visibility and census goals.

*Own the entire non-clinical admission process, from initial inquiry and engaging tours to clear explanations of admission criteria and financial responsibilities, ensuring a smooth transition for our new patients.

*Proactively address patient questions and concerns, consulting with internal and external partners to ensure timely and effective resolutions.

*Work collaboratively with a dedicated team, participating in daily meetings and supporting the financial aspects of our nursing center's operations.

*Directly impact patient satisfaction, contribute to the financial health of the nursing center, and play a vital role in helping individuals receive the care they need.

Qualifications

*Variable compensation plans

*Tuition, Travel, and Wireless Service Discounts

*Employee Assistance Program to support mental health

*Employee Foundation to financially assist through unforeseen hardships

*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

*Nursing Tuition Assistance Program

We also offer several voluntary insurances such as:

*Pet Insurance

*Term and Whole Life Insurance

*Short-term Disability

*Hospital Indemnity

*Personal Accident

*Critical Illness

*Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Benefits

*College Degree or equivalent work experience, 3 – 5 years in healthcare industry.

*Customer Service Orientation.

*Ability to adjust work hours to accommodate business requirements.

*Ability to work independently.

Posted Salary Range

USD $23.00 - USD $25.00 /Hr.

Genesis HealthCare, Inc. and all affiliated entities (collectively “Genesis”) has a strong commitment to diversity that is fully supported and practiced by our officers and leadership team. Genesis provides equal employment opportunities to all employees and applicants for employment without regard to actual or perceived race, color, religion, gender, gender expression, gender identity, sex, sexual orientation, HIV status, national origin, age, disability, marital status, pregnancy, ancestry, citizenship, genetic information, amnesty, military status or status as protected veterans, or any other legally protected characteristic. Genesis is an Affirmative Action and Equal Opportunity Employer and our goal is to foster an inclusive and accessible workplace free from discrimination and harassment where everyone has equal opportunities to succeed.