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At Microsoft’s Operations Service Center we have a passion for customers, partners, and technology. The Search, Ads & News Consumer Operations team sits within Microsoft Business Operations (MBO) and is responsible for the run operations globally for Search, Ads & News together with the launch of new products to market.

We are hiring a Group Manager, Search Ads & News Operations which is a global role responsible for leading a high performing team accountable for all run operations globally and dedicated to optimizing and scaling the processes and policies that underpin how we support the search, ads & news order to cash processes. This is a people manager role where you will lead a team of highly skilled individuals.

You will be joining a fast-paced team that is focused on results, works together to solve problems, and is committed to developing people. This role will collaborate with CELA, launch teams, process leaders, and other key business partners across finance, compliance, and engineering to deliver best in class execution excellence through robust, compliant processes.

The candidate is comfortable influencing in a highly matrixed, multinational organization, exhibits outstanding planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvements, and has a customer obsession and compliance focus. This candidate should demonstrate strategic thinking resulting in forward-looking solutions to business opportunities and has a capacity for leading change to successful execution. They will be working in a fast-paced environment where they will need to move with speed & agility, make decisions fast and empower their direct reports.

As a people leader, you will Lead, Develop & Grow your team through empowerment & accountability by: ​

+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

+ Model - Live our culture; Embody our values; Practice our leadership principles.

+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

+ Care - Attract and retain people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards work.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

+ Accountable to lead a successful team that lives the Microsoft culture and values

+ Attract, develop, and retain a diverse and high performing team that consistently produces value for the business.

+ Build and scale processes and capabilities to enable the future growth of Advertising.

+ Protect the business, ensuring priority is given to compliant, accurate transactions

+ Ability to establish and maintain key stakeholder relationships at senior levels across the business, including Finance, Compliance and Engineering.

+ Influence key business partners to deliver optimum solutions for customers and for Microsoft.

+ Create and deliver performance metrics and scorecards representing the state of business.

+ Organizational leader that accelerates and delivers business transformation for transact across order to cash.

+ Drive continuous process improvements via analysis and identification of opportunities with a global consideration.

+ Driving cross organization initiatives and contributing more broadly than core functional responsibilities.

Other

+ Embody our culture and values

Qualifications

Required/Minimum Qualifications

+ Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement

+ OR equivalent experience.

+ 4+ years management (e.g., people, project, process, vendor, change) experience.

+ 5+ years experience in process design and execution.

Additional or Preferred Qualifications

+ Bachelor's Degree in Business, Operations, Finance or related field AND 10+ years experience in program management, process management, process improvement

+ OR Master's Degree in Business, Operations, Finance or related field AND 8+ years program management experience, process management, process improvement

+ OR equivalent experience.

+ 6+ years people management experience.

+ Master’s Degree or MBA

+ Demonstrated change & project management skills.

+ Experience working with display, video and search advertising/Bing Ads;

+ Demonstrated excellence in thought leadership, innovation, and execution management; ability to influence without authority.

+ Familiarity with advertising programs and policies.

+ Familiarity with advertising go to markets.

+ Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.

Business Program Management M5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 19, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .