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CTG is seeking to fill an Infrastructure Analyst I opening for our client in Wilmington, DE.

**Location:** Wilmington, DE

**Duration:** 6 months

Overview:

We are seeking a motivated and customer-focused Infrastructure Analyst I to provide hands-on support to end users across our Wilmington, DE offices and our Radnor, PA location. T **his position is ideal for a dependable problem solver who has a solid understanding of desktop hardware, software, and basic networking concepts. The successful candidate will demonstrate strong communication skills and a commitment to providing white-glove customer service.**

The analyst will be responsible for activities related to the installation, configuration, operation, and maintenance of system hardware, software, and related infrastructure. Ensuring that systems and procedures align with organizational values is key to enabling productivity and maintaining a stable IT environment.

Primary Responsibilities:

+ Respond to and resolve help desk escalations based on training

+ Complete work orders and request-based tasks using standard operating procedures (SOP)

+ Analyze and isolate technical issues, responding to identified incidents in alignment with training

+ Develop and maintain a basic understanding of diagnostic tools

+ Perform system maintenance tasks including patching, health checks, OS updates, and validation of changes while adhering to configuration standards

+ Report system anomalies to senior staff for resolution

+ Complete assigned individual projects and participate in evening responsibilities as scheduled

+ Adhere to company risk and regulatory standards and escalate issues as needed

+ Promote a diverse and inclusive environment that reflects the organization’s brand and values

+ Maintain internal control standards, including timely remediation of audit and regulatory findings

+ Perform other related duties as assigned

Scope of Responsibilities:

+ Provide end user support across multiple office locations

+ Manage multiple technical priorities while maintaining a high level of customer service

+ Engage with users and internal teams to troubleshoot and resolve issues

Supervisory/Managerial Responsibilities:

+ None, this is an individual contributor role

Education and Experience Required:

+ Minimum of 2 years of higher education and/or relevant work experience

+ Experience interpreting and applying technical information

+ Strong attention to detail

+ Proven written and verbal communication skills

+ Experience communicating technical issues to non-technical audiences

+ Strong customer service orientation with the ability to manage competing priorities

+ Demonstrated time management and organizational skills

+ Proven ability to troubleshoot problems, work independently, and show resourcefulness

+ Effective collaboration and analytical skills, with a strong technical aptitude

Education and Experience Preferred:

+ Associate’s degree in a technology-related field

+ Certifications or special training in relevant technologies

+ Ability to provide clear updates and status reports

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Anisha Muralidhar at [email protected]** . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.