"Alerted.org

Student Assistant (Technical Support) Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Position Information

Job Title Student Assistant (Technical Support)

General Description

This is a student position responsible for assisting in providing technical support to university students, faculty, and/or staff. Position may be responsible for assisting in a variety of department functions including, but not limited to, answering and resolving telephone help desk calls, receiving and releasing computers for service, and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

Job Duties

1. Answers and resolves telephone help desk calls.

2. Responds to support email in a timely and professional manner.

3. Logs support calls for email and phone calls in an accurate and timely manner.

4. Works with other technical departments in troubleshooting.

5. Assists with special projects as assigned.

6. Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities

1. Knowledge of excellent customer service skills.

2. Ability to put into action excellent written and verbal communications regarding customer

service.

3. Knowledge of basic computer operation and use.

4. Knowledge of mobile technology/devices.

5. Ability to understand and follow instructions.

6. Ability to drive a university vehicle.

7. Physical condition adequate to permit full performance of duties.

Required Qualifications

The minimum education required for admittance as a student at Stephen F. Austin State University.

No direct experience is required. Training and instruction will be provided.

Preferred Qualifications

Physical Demands

Special Conditions for Eligibility

A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters. To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.

Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.

Position End Date (if temporary)

Posting Detail Information

Posting Number SA2025-093

Number of Vacancies 1

Posting Open Date 04/30/2025

Review Start Date

Posting Close Date

Work Schedule Mon. - Fri. Between the hours of 8:00 a.m. - 5:00 p.m.

Min Pay Rate $10.00/hr

Open Until Filled Yes

Special Instructions to Applicants

EEO Statement

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.

Posting Quick Link https://careers.sfasu.edu/postings/12951

Department Information

Department Center for Teaching & Learning

Contact Name Theunis Oliphant

Contact Phone 936-468-2774

Contact Email [email protected]

Contact Information

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

+ Resume

+ List of References

Optional Documents